Scheduler

2 weeks ago

Ivybridge, United Kingdom Home Instead Senior Care Full time

**Company Description**:
Our office was established in 2019 and our mission is _‘to be the best we can by promoting independence, providing outstanding care and by having a desire to always improve ourselves and the lives of others. _We are looking for a key player to join our team who will be committed to brightening the lives of our clients, giving them a sense of purpose, wellbeing and worth. This role will play a vital part in ensuring our clients receive the highest quality care and will support the growth of our business._ _

**Job Description**:
**Job Purpose**

To perform a variety of duties in the coordination of the scheduling service for clients whilst providing the highest quality of service to clients.

**The Role**

Understand and build effective and efficient schedules around our clients and Care Professionals

Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations

Be responsive to changes in the schedule and liaise with relevant team members

Match Care Professionals to new clients in conjunction with client services team and arrange introductions

Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible

Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences

Work with the recruitment team to ensure sufficient current and future staffing levels are met

Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis

Add and maintain all client and Care Professional information onto to the electronic scheduling system

Carry out any other duties deemed necessary for the successful operation of the business

Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery

Will be required to work on call (circa one evening a week and one weekend in five)

May occasionally be required to give care to clients.

**Essential Criteria**
- Experience of working in a scheduling role
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate
- Highly resilient and positive with excellent communications skills
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure
- Team player with strong interpersonal skills with the ability to build rapport quickly
- Excellent attention to detail with the ability to multi-task
- Logical and analytical with the ability to work on own initiative and meet deadlines

**Qualifications**:
Educated to GCSE level or above.

A full UK licence and access to your own vehicle is an essential requirement for this position.

**Additional Information**:
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

**_ Please be aware that this role is UK based and that offer of employment will be conditional on your right to work in the UK_**_._

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