Customer Service Advisor

10 hours ago

Chepstow, United Kingdom Forth Full time

**Job description**

An exciting opportunity for a Customer Service Advisor to join one of the UK's top health-tech companies. Forth, based near Bristol, helps people reach their personal best through biomarker tracking. The role offers a blend of home/office working.

**The Role**

As a Customer Services Advisor your day to day role will be supporting customers with their queries through our online ticketing system.

**Key Responsibilities**
- Advising and supporting customers through excellent product knowledge
- Liaising with the our laboratory partners and medical team with enquiries
- Keeping our FAQ’s up to date and expanding where necessary

**This Job is For You if You**
- Thrive on customer satisfaction
- Enjoy problem-solving
- Are patient and empathetic to customer problems
- Like to multitask
- Like pressure and pace
- Are self-motivated, enthusiastic and ambitious
- Are able to work to tight deadlines in a fast-paced environment.
- Are able to work on own initiative
- Enjoy the challenge of working in a start-up environment with a small dynamic team.

**Requirements**:

- At least one year of relevant experience
- Exceptional spoken and written English
- Set high standards
- Confident with different software systems
- Great keyboard skills

This is a full-time position, 5 days per week, 37.5 hours a week (9am-5.30pm)

**Location**

Our office is just outside Bristol on the edge of Chepstow, just off the Severn Bridge. We offer flexible working, with 2 days per week spent in the office and the other days at home.

**Salary**

Salary is dependent on experience. £19k+

**Rewards and benefits**
- 28 days holiday
- Free health tests
- Work-based pension scheme
- Animal friendly office
- Cycle to work scheme
- Skills development budget
- Free on-site parking

**About Forth**

Forth is a data-driven health tech company which empowers people to reach their personal best through biomarker profiling. Founded in 2016, Forth’s mission is to help people improve their health by giving them insight into their body’s biochemistry, together with information on the small changes they can make to be the best versions of themselves.

Forth has gone from strength to strength over the last 5 years, doubling revenue year on year and this year saw the company launch a ground-breaking product for women’s health. Forth’s founder won Health & Wellbeing Entrepreneur of the Year for Wales at the Great British Entrepreneur Awards in 2020 and the company was recently voted amongst the top 50 most innovative health tech creators in the UK.

**Job Types**: Full-time, Permanent

**Salary**: From £19,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: Hybrid remote in Chepstow NP16 5UH

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