Team Leader

4 days ago

StokeonTrent, United Kingdom Davies Group Full time

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
- Development, training, and professional qualifications

Davies Group are currently looking for a Team Leader to support our Specialist claims team within our Stoke office. Becoming a Team Leader means that you’ll play a key part in managing a team dedicated to the management of Specialist claims for numerous clients. So, you’ll ideally need to come to us with a strong claims background, and the appetite to lead a team in a fast-paced and continually evolving environment.

**What will your day look like**:

- Ownership and oversight of the claims handling team, including management of team workload
- Development of claims handers to achieve client SLAs via support and coaching
- Ensure a high level of staff engagement
- Attend Client Review Meetings where appropriate
- Conducting regular performance and audit reviews, include annual PDR’s
- Managing claims handler absences
- Continuous improvement focus leading excellent customer service and technical delivery of claims
- Complaint escalation point
- Ensure Key Performance Indicator targets are reached and maintained
- Manage client communications and perform weekly reporting elements

**Abilities And Knowledge**:

- Proven experience within a similar role leading a team, ideally within a call centre/customer focused environment
- Strong communication skills, both written and verbal
- The ability to lead and motivate a team to achieve performance targets
- A proactive attitude and an enthusiastic approach

Davies Group are a multi-award-winning specialist professional services and technology business. We deliver operations across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, change management and digital innovation.

Over recent years we have consistently delivered double digit organic growth. Our programme of digital transformation has seen us successfully launch a range of technology-led solutions in the insurance and highly regulated markets, including the use of video, drones, robotics and our ‘Disruptive Thinking’ innovation lab that places the power of new ideas in the hands of our people. With our investments in technology, we have grown our solutions with existing clients and added new partnerships to our business. Currently we have a global team of around 6,000 professionals working with over 1,000 of our clients across the world.

To find out more detail please follow the link below:

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