Customer Service Representative
1 week ago
**We are supporting a Global Logistics and Freight Forwarder to recruit a Customer Service Representative. The role would suit someone with a background in Freight Forwarding, Logistics, Shipping or Transport etc who is passionate to provide firstclass customer service and has a problem-solving outlook. This position will require excellent communication skills and someone who is highly accurate when processing data. The role will be working as part of a high functioning team and requires someone ableto follow processes and thrive in a fast-paced environment. An immediate start can be offered to the right person along with a competitive salary of up to £25,000pa, DOE.**
**About the Role**:
- Provision of excellent customer service throughout the container booking process.
- Effective management and resolution of all associated operational issues.
- The timely processing of bookings and additional charges in Cargowise operating system.
- Data input accuracy when working with company / customer / supplier operating systems, with a focus on a right first time approach to avoid unnecessary rework.
- Close liaison with shipping lines to produce correct bills of lading and documentation in accordance with customer and / or letter of credit requirements and in line with customer specific agreed service levels.
- Preparation and submission of Chamber Certified / Legalised documents (where applicable).
- Identification and speedy escalation of issues impacting customer service, cash or operating performance levels.
- Must be proficient in Microsoft office Suite functionalities
- KPI / target and process compliance.
- Support finance / procurement / CSA with operational additional charge investigation
- Support non-conformance, safety incident and complaint investigations
**Essential Skills & Experience**:
- Must be a strong team player with excellent verbal and written communication skills
- Close attention to detail and have a good appreciation of process and work instruction efficiencies
- Adaptable, able to prioritise, proactive and have a high level of customer focus and enthusiasm
- Commercial awareness
- Fluent in both written and spoken English
- Customer service experience in a logistics / forwarding environment would be an advantage
- Experience in Export or Import Customs formalities
- Experience and knowledge of international transportation and documentation, as well as good geographical knowledge would be desirable
- EDI knowledge/awareness - Ebookings / Edocs would be desirable but is not essential as full training can be provided
**About The Benefits**:
- Salary of up to £25,000pa dependent upon experience
- Hours of work: Monday to Friday, 9.00am - 5.00pm (could be flexible)
- 21 days holiday + stat, rising with length of service up to 25
- Free parking
- Perkbox style benefits
- Working for a UK leading Global Logistics and Freight Forwarder
- Full training provided
**To Apply**
**If this sounds like a role you will LOVE, please send your CV today**:
- Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. _
-
Customer Service Advisor
1 week ago
Speke, United Kingdom Pertemps Liverpool Full time**Customer Service Advisor South Liverpool £25,000 basic salary Monday to Thursday 8am to 5pm and Friday 8am to 12pm Permanent Office based** A position has arisen with our client in the South Liverpool area who are seeking a Customer Service Advisor to join the team. The purpose of the position will be to act as the first point of contact for clients; you...
-
Customer Service Advisor
4 days ago
Speke, United Kingdom Pertemps Network Group Full time**Job Description**: **Customer Service Advisor** **South Liverpool** **£26,500 basic salary** **Monday to Thursday 8am to 5pm and Friday 8am to 12pm** **Permanent** **Office based** A position has arisen with our client in the South Liverpool area who are seeking a Customer Service Advisor to join the team. The purpose of the position will be to act...
-
Customer Service Advisor
2 weeks ago
Speke, United Kingdom Sopra Steria Full timeHave you got experience in a Customer Service focused role within the Contact Centre, Retail, Care or Hospitality industry and looking for a new, exciting challenge? If so, read on... This exciting new role is working Monday to Sunday with shift times between the hours of 07:00am-9:00pm on a permanent contract with a hybrid work pattern, working three days...
-
Customer Servicer Advisor
1 week ago
Speke, United Kingdom PINNACLE GROUP Full timePinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementaryemployment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200...
-
Customer Service Advisor
6 days ago
Speke, United Kingdom PINNACLE GROUP Full timePinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementaryemployment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200...
-
Customer Service Advisor
1 week ago
Speke, United Kingdom PINNACLE GROUP Full timePinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementaryemployment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200...
-
Customer Service Advisor
6 days ago
Speke, United Kingdom PINNACLE GROUP Full timePinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementaryemployment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200...
-
Customer Advisor
6 days ago
Speke, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 20 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Speke** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools...
-
Customer Advisor
4 days ago
Speke, United Kingdom B&Q Full time**Customer Advisor** **Part time - 20 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.71 per hour** **B&Q Speke** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they...
-
Customer Service Administrator
1 week ago
Speke, United Kingdom Employ Ltd Full timeOur well known client, a national supplier of fresh and frozen produce are currently seeking an experienced Customer service administrator to further strengthen their operation. This is an excellent opportunity to join a well known company and add to their excellent existing team. Hours are: 8:00am-16:30pm Monday to Friday Duties will include: - Following...
