Customer Service Advisor
6 days ago
**Customer Service Advisor
South Liverpool
£25,000 basic salary
Monday to Thursday 8am to 5pm and Friday 8am to 12pm
Permanent
Office based**
A position has arisen with our client in the South Liverpool area who are seeking a Customer Service Advisor to join the team. The purpose of the position will be to act as the first point of contact for clients; you will be responsible for guiding clientsthrough the entire order process and responding to general enquiries. On offer is a basic salary of £25,000 and the hours of work are Monday to Thursday 8am to 5pm and Friday 8am to 12pm.
The main duties of a Customer Service Advisor are;- Handle all incoming correspondence from current and prospective clients
- Develop relationships with the customers to maximise satisfaction and engagement
- Manage the customer expectations to ensure a transparent service
- Processing customer orders on the systems - raising of work orders for production
- Keep the CRM system updated with customer information and correspondence
- Discuss costings, products and availability with the customers
- Collaborating daily with the manufacturing, logistics and sales teams to ensure orders are fulfilled.
- Dealing with any customer complaints
- Process all the relevant documentation relating to the customer and order
- Ideally your phone experience will be within a manufacturing, industrial or logistics setting
- Possess excellent communication and interpersonal skills
- Have a good knowledge of Outlook and Excel
- Be a team player but able to work on own initiative
- Ability to manage workload and priories tasks
Keywords; customer, service, client, consultant, representative, advisor, handler, call, contact, centre, office, admin, administration, administrator, support, order, processing, process, processor, inbound, outbound, sales, Merseyside, Liverpool, runcorn,widnes, knowsley, speke,
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