Reception Team Member

**Reception Team Member**

Full time position available. To be the first point of contact for clients and the general public both on the telephone and in person. Demonstrating a professional and knowledgeable impression to promote the Practice and give confidence to our clients.

**About us**

Well House Veterinary Clinic has two clinics, one in Crowborough and the other in Tunbridge Wells.

We border on Ashdown Forest, an area of outstanding natural beauty. Both clinics are near a mainline train station for London/Gatwick. We have achieved the ISFM Silver Accredited cat-friendly clinic. We are a close team who believe in working together to provide a high standard of care for our clients and patients. We have an ethos at Well House that includes an openness in regard to the sharing of knowledge and experiences. We believe this to be paramount to ensuring that we remain a cohesive team and share best practices.

**Responsibilities**:

- **Ensure that all visitors to the practice are met in a professional, friendly and courteous manner at all times.**:

- **Telephone calls should be answered as a matter of priority to ensure that all client enquiries are dealt with promptly and professionally**:

- **Inform and educate clients, providing excellent customer service at all times, in a professional, sympathetic and courteous manner**:

- **Convert enquiries to appointments wherever possible to maintain pet healthcare.**:

- **Organise appointment diary as efficiently as possible to maximise clients seen.**:

- **Record, pass on and personally follow up enquires promptly and efficiently**:

- **Add new client details fully onto computer system - including vaccine status and correct contact details.**:

- **Check/update vaccine/contact details upon each visit or during each phone call.**:

- **Where appropriate record any other information on the Practice system to support the Vets during consultation process.**:

- **Ensure invoices are correct and any adjustments have been added.**:

- **Secure follow up appointments to close a treatment plan fully wherever possible.**:

- **Complete pre-op reminder calls.**:

- **Call all missed appointments to re-schedule.**:

- **Actively promote Pet Healthcare Plans and pet insurance.**:

- **Keep the reception area clean and tidy at all times, especially ready for the next working day.**:

- **Adhere to all practice/reception policies/procedures to ensure an excellent level of customer service to our clients at all times.**:

- **Be responsible for own Personal Development by attending internal/external courses and personal study to develop skills.**:

- **Carry out stock orders when required and assist with the biannual stock take.**

**Duties**:

- **Perform administrative and reception duties to include**:

- **Booking, cancelling and changing appointments.**:

- **Receiving cash/card payments.**:

- **Handle insurance claims and instalment queries.**:

- **Deal with cash exchanges and end of day banking procedures.**:

- **Attend reception team meetings as and when requested.**:

- **Dispense medications/prescriptions.**:

- **Keep client/patient records up to date.**:

- **Ensure all daily paperwork completed (lab reports, consent forms, vaccination paperwork etc.).**:

- **Client information and all counter sale products are well stocked and clean.**:

- **Maintain stock levels on a daily basis (food or special orders for the surgery or clients).**:

- **Maintain effective debt control.**:

- **Deal with and organise incoming and outgoing post.**:

- **Fill out consent forms ready for next day surgeries.**:

- **Send out correct booster/wormer and flea reminders.**:

- **Fill out paperwork for Pet Healthcare Plan/4-week free insurance.**

**Any other duties requested by the Reception Manager, Principals, Associate Vets and Support Staff.**

**Key Skills**
- An interest in animals and their welfare*
- Highly motivated team player*
- Ability to work under pressure and to use their own initiative*
- Customer focus*
- Excellent communication skills*

**Because our employee's matter**

We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from:
Work-life balance
- 6 weeks annual leave plus bank holidays
- Increasing holiday allowance based on length of service
- Your birthday as a paid day off

Wellbeing
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Cycle to Work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support

Development
- An opportunity to progress within Veterinary care

Additional
- Pawsome Benefits - reward gateway giving discounts and cashback with 100’s of retailers
- Pension - 5% Employee/3% Employer
- Discounted staff pet care

If this position is of interest to you then please get in touch.

**Job Type