Reception Supervisor

**Reception Supervisor
Crowborough
Full time, permanent
£22,500 - £25,500**

**About the role**:

- To be responsible for the staffing rota for reception, ensuring all shifts are covered including annual leave and sickness, and report any absences following the correct procedure.
- Oversee all management aspects for the reception team, including rota management, absence management, staff appraisals, mandatory training.
- Ensure that everyone entering the hospital is being welcomed in a friendly, cordial, and professional manner, redirecting visitors, patients, and staff appropriately.
- In conjunction with the Guest Services Manager, help develop and improve existing working practices and processes.
- Maintain effective working relationships with all stakeholders ensuring that work is carried out effectively, to a high standard, delivering a professional service focused on achieving a high-level of customer service.

**About you**:

- Excellent communication and organisational skills.
- Excellent IT skills.
- Strong administrative experience.
- Prior team management experience is desirable, but not essential.
- Knowledge of iPMS packages is desirable, but not essential.