Business Protection Advisor

**Business Protection Advisor - Hybrid in Darwen - ARD1030576**

Our Protection Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market-leading customer experience, and that’s driven by you.

Our people share a common mindset that sets us apart. Our Protection Advisors are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and insurer partners.

Being part of our team will mean ensuring we meet our commercial targets by maximising business and service opportunities from all contacts in a consistent, fair and compliant manner. You will be joining an established, friendly and experienced team who will be able to provide support in order for you to succeed within your role.

**Responsibilities**:
This is an overview and not an exhaustive list of responsibilities. Collaborating with your line manager, you will develop your own objectives but focus on all of the following:

- New Business Income through new client acquisition, primarily from converting leads provided by the Company but also from self-generated new business opportunities.
- Customer satisfaction, as measured by internal customer satisfaction surveys and Investors in Customers surveys (or equivalent external measures).
- Relationship Management with the Company’s lead generation and customer service teams, and account management personnel within insurers and other providers.
- Effectively negotiating premiums with the holding insurer and alternative insurers to obtain good value outcomes for customers in line with their requirements.

**Essential Criteria**:

- Experience within the Financial Services market is essential, with Protection experience also essential.
- Experience in successfully converting potential customer enquiries essential.
- Experience in relationship building with Insurers/Providers, Clients and Account Managers.
- Experienced in using Microsoft Office Programs.
- Minimum of Cert CII or willingness to study towards qualification.
- Experience in Financial Services, Regulation and Ethics.
- A proven ability to negotiate successfully on behalf of customers to deliver targets.
- Effective verbal and written communication skills.
- Well organised and able to respond well under pressure and meeting deadlines.
- Working well as part of a team as well as being able to work for periods using own initiative.
- Copes well with change, internally within the business and externally within the market.

In return you will be welcomed and supported by Towergate Health and Protection, part of the Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays.
- Opportunity to progress your career across the entire Ardonagh family.
- Gain professional CII or ACII qualifications to enhance your knowledge and career prospects.
- Pension scheme for when you feel it’s time to retire.
- 24-hour support for you and your families physical and mental wellbeing.
- Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more.
- 1 days paid volunteering day to give back to our communities.
- Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community.
- The Spotlight Awards, where we shine a light on the brightest talent across our group.

Ardonagh Group is an equal opportunities employer, and we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.
- #LI-HC1 #LI-Hybrid_

Towergate Health & Protection is an award-winning independent intermediary specialising in health and wellbeing. Our extensive team of expert advisers looks after the health and wellbeing needs of more than 15,000 businesses and around 50,000 individual customers across the world.

We have an ambition to be the UK healthcare intermediary of choice, and that ambition can only be realised if we constantly challenge ourselves to make things better for our clients. We’re always happy to hear from people who are looking for opportunities to work with us and help our business grow. **#TGHP**

PLACEHOLDER