Service Delivery Lead- Technical, Hands On
2 weeks ago
Our clients are looking to grow their technical team and bring in a **Service Delivery Manager/ Lead** to help support the current team whilst growing their capabilities to help enhance their customers experience.
- Day-to-day management of the team - be a point of escalation, work allocation management, define responsibilities, personal development opportunities.
- Manage and maintain department resource and costs
- Create and manage successful commercial relationships with service partners
- Identify areas for improvement and implement solutions, with a particular focus on reducing cost and risk to the business.
**Essential**
- ITIL Qualified
- Excellent understanding of Microsoft O365 and CRM systems
- Previous experience in a hardware support or repair environment
- Experience Leading/ Managing a team
- Experience working in Support or Service Management
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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