1st Line Technical Support

2 weeks ago

StratforduponAvon, United Kingdom BDR Voice & Data Solutions Ltd Full time

The BDR Group is an award-winning IT & Communication company operating throughout the UK and Europe from multiple sites. BDR was founded in 1991, and we are proud to say we’re still owned by our founding members. Family is at the heart of we do, which means we treat our employees the same.

We’re proud of the company culture we’ve built as we‘ve grown to nearly 300 employees, to make BDR a place that people love coming to every day. Not only do we offer modern open plan offices with games facilities and relax communal spaces and an annual bonus pot of £150,000 to be shared between staff, we also have various ad-hoc benefits such as end of the month breakfast, pizza lunches, ice-cream, incentives, quarterly subsidised social events for all staff, early finishes, an extra day off for your birthday as well as for your child’s first day at school/graduation _and_ last but by no means least, an all-expenses paid annual company trip to Spain So, all in all it is a pretty decent environment for you to develop your career and thrive. Many staff have risen upwards and seen large pay rises, which as part of a growing group you will see opportunities become reality.

We are a truly staff and client focused company who want a energetic and fun environment with a performance culture aligned to it. We would love to hear from you further with regards to this role if you feel you could become a part of the BDR family and go on this journey together.

We are pleased to announce that we have a new opportunity within the Technical Support Department at our Head office in Stratford-Upon-Avon.

**Responsibilities**:

- Managing Calls and liaising with customers and suppliers.
- Recording all their requests in the internal tracking system
- Handling incidents reported by users and when needed addressing them or escalating within the department
- Following up incident solving and updating documentation
- Informing users through alerts and communication
- Remote installation of Computer and network hardware and software
- Assist with day to day running of the department
- Setting up of broadband equipment and broadband fault diagnosis
- Setup of computer hardware to customers requirements
- Daily/Weekly checks

**Requirements**:

- Hard-working, team player, and resourceful
- Positive and Proactive attitude.
- IT Knowledge is desirable
- Good attention to detail
- Strong ability to plan, organise and prioritise workload
- Happy to take the initiative
- A willingness to be flexible and available
- Right to work in the UK

Technology has changed since we started BDR in 1991. Our values haven’t.

Our founder and CEO, Bahman Rahimi, wanted to create a workplace for all, regardless of race, gender, sexuality, or religion.

This was the mission statement from day one:
“_We tirelessly pursue excellence to the benefit of our customers, our staff and our suppliers_.”
That’s what carries us today.

Get in touch to find out how you can play a part of introducing these benefits to our customers.

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£20,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Stratford upon Avon, CV37 9NR: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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