Clinical Advisor

TRINITY MEDICAL CENTRE
- Putting Pride into Practice_

Trinity Medical Centre, Thornhill Street, Wakefield, WF1 1PG

Sandal Castle Medical Centre, Asdale Road, Wakefield, WF2 7JE

**Tel: 01924 784101**

**Job Title**:Clinical Adviser

**Hours of Work**:
Mon - Fri 16:00pm - 22:00pm

Weekends and public Holidays 09:00am - 17:00pm

**Base location**:Trinity Medical Centre, Thornhill St, Wakefield WF1 1PG, UK

**Line Manager: GP Care Wakefield/Trinity Medical Centre CAS Manager**

**Professionally Accountable to**:Clinical Lead, TMC/GP Care Wakefield

**Job Purpose**
- The post holder will be responsible for delivering a remote clinical advice service to GP patients across the whole of Wakefield as part of a newly developed extended hour’s service. Patients will call with a wide spectrum of clinical conditions.
- Provide evidence-based clinical assessment, prioritisation and advice over the telephone within clinical capabilities and competencies.
- The ability to demonstrate a commitment to a high quality service, excellence in clinical practice and continuous professional development is integral to the role and to the development and success of the GP Care Wakefield service.

**Responsibilities and duties**
- **Clinical**:

- Assess clinical risk on behalf of the patient as part of an initial assessment using GP Care Wakefield/Trinity Medical Centre protocols and clinical judgement
- Undertake a comprehensive assessment using approved clinical judgement and assessment tools, evidence-based protocols, guidelines and professional judgement whilst working in Urgent/Primary Care. There are no clinical decision support systems/algorithms available.
- Process calls as per GP Care Wakefield/Trinity Medical Centre guidelines and provide a professional, courteous and efficient telephone service consistent within agreed standards for telephone triage to patients seeking medical assistance during the out of hours period.
- Triage effectively and identify patients with emergency and urgent care needs and provide routine care or self-care advice as necessary ensuring that patients have a safe and consistent outcome.
- Use critical thinking and effective communication skills to assess patient’s holistic needs and establish relevant cultural, social, economic factors in a respectful and non - judgemental manner.
- Provide appropriate health education and advice, referring to the relevant healthcare professional as required.
- Identify and use appropriate information sources to support and underpin clinical decision making.
- Demonstrate and maintain understanding and awareness of policies in mental health, child protection, vulnerable adults, medication enquiries and other aspects of general healthcare.
- Take responsibility and accountability for managing own workload, risk assessment and risk management.
- Act independently within the constraints of professional and organisational policies and guidelines.
- Share and utilise areas of practice with peers and colleagues to inform and enhance patient care.
- Work effectively as a team member, supporting and communicating with other professional colleagues and clinicians.
- Access a range of information in order to develop a plan of care in partnership with the patient.
- Provide advice that is based on current evidence and best practice.
- Critically evaluate clinical information and advice for validity and reliability.
- Offer the caller/patient the resources to enable them to meet their own health need and access the most appropriate healthcare.
- Conclude the episode to the satisfaction of the caller/patient.
- Document an accurate record of the consultation and evaluates outcome.
- **Managerial**:

- Show evidence of effective decision making.
- Manage time and resources effectively and appropriately.
- Communicate effectively with other agencies and stakeholders.
- Develop effective interpersonal relationships with others.
- Demonstrate effective performance within the team
- **Professional**:

- Participate in audit, evaluation and feedback.
- Identify and comply with the standards laid down by the NMC/HCPC in their Code of Practice.
- Exploit professional knowledge, skills and experience to the maximum benefit of the caller
- Actively promotes develop and extend the scope of nursing and healthcare practice.
- Understand and observe professional and national guidelines on confidentiality.
- Reflect on practice and critical incidents using a range of tools, mediums and arenas.
- Develop own skills and competencies through education, training and development related to the current and future demands of the role and when requested to do so.
- Manage time and resources effectively and appropriately.
- Initiate, manage and respond positively to change.
- Participates in the organisations clinical governance and performance review procedures.
- **Communications**:

- To communicate effectively at all levels using all communication methods in a clear and understandable man