Food & Beverage Assistant

Would you like to use your passion for delivering high quality visitor experiences and be at the heart of telling English Heritage's story? If so, then join our Catering team at Osborne house and play your part in helping visitors experience more of England's captivating past and preserve it for generations to come.

Osborne welcomes around 300,000 visitors a year who come to explore the estate to find out more about this former royal holiday home for Queen Victoria, Prince Albert and their family, as well as numerous state and parliamentary visitors. With the main house, walled garden, terraces and walks, Swiss Cottage & Museum, Beach and numerous cafes, group and education visits and occasional events, the role provides the opportunity for you to get experience in a range of different areas of the estate.

Our cafes provide the social hub of this historic site and you will play a vital part in creating a warm and welcoming environment where our visitors can relax and enjoy high quality food. Whether you are serving coffee at the counter, cleaning down tables or preparing orders in the kitchen, this is an environment that will keep you busy and engaged. You will be part of an organisation that is committed to ensuring our visitors leave having had a great experience and believe in a great team environment.

We are looking for people who are committed to providing the very highest levels of customer service, achieving targets and enjoy being part of a busy team with constantly changing priorities. As a confident communicator, you will be comfortable building rapport with customers and using your skills in sales to provide outstanding service at all times. You will take pride in the presentation of both yourself and the produce you serve to visitors.

Everyone is welcome at English Heritage and we are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible.

We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage. By joining English Heritage, you will be part of a charity that is already on an exciting journey to tell everyone's story.

You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.

By joining us, you'll enjoy the rewards of a great team environment in inspiring locations, helping to make our site a wonderful place to visit. You'll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year.

**Benefits include**:

- Comprehensive training covering all aspects of customer service, sales, food & beverage and retail;
- The opportunity to progress your career within the heritage sector, in retail, food & beverage or general management; apprenticeship opportunities
- Free access to all English Heritage sites for you another adult and up to 6 children (under 18 in the family group)
- 25% discount in our shops and cafes;
- Enhanced maternity/paternity/Shared Parental leave
- 25 days holiday plus Bank Holidays pro rata rising to 28 days after 3 years, with the option to buy additional leave
- Matched pension contributions up to a maximum of 10% which can be paid via salary exchange or salary deduction