IT Support Technician
2 days ago
You will be reporting directly to the IT service desk manager, delivering IT support services for the wider organisation and it's clients.
**Key Responsibilities of the Role**
- Ensure SLA's are met by responding, resolving or escalating tickets in a timely manner.
- Take ownership of tickets ensuring the customer and ticket is updated with the ticket resolved where possible or assigned to next resolving group in a timely manner.
- Provide a professional and high-quality customer support service adhering to service management principles.
- Troubleshoot desktops, laptops, servers, hardware, software and network faults.
- Provide support to 1st line to help upskill and improve knowledge.
- Identify recurring incidents and raise known problems whilst making senior leaders aware.
**Key Skills of the Role**
- IITIL certification or working knowledge of.
- A+ certification or equivalent.
- Comprehensive understanding of PC hardware set-up and configuration.
- Understanding of networking including LAN, WAN and VPN.
- Excellent communication skills and telephone manner.
- Able to write technical documentation and document policies, processes, and procedures.
- Results focused and action oriented; displays a positive work attitude.
**Salary**
The salary for this permanent position is £30,000 per annum. The organisation has an excellent benefits package and offer fully remote working opportunities.
**Interested? Send your up-to-date CV to Josh Horne at Crimson for review.**
**Not interested? Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.**
Crimson is acting as an employment agency in regard to this vacancy
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