Operations Support Officer

**Salary**

Grade 4 £23,690 - £24,045

**Contractual hours**

37

**Basis**

Full time

**Region**

South

**Job category/type**

Parking

**Date posted**

27/06/2025

**Job reference**

002157

**About the Role**

A vacancy has arisen for an Operations Support Officer to join our successful Parking Services operation working 37 hours per week (74 hours over a two-week period on a rota basis).

Duties include the maintenance of car parks and repairs to pay units in off-street and on-street locations to ensure that we provide quality services to our customers. In addition, you will be required to conduct customer and traffic movement surveys as required.

The Operations Support Officer will work on a shift rota basis which will include some Saturday working, so flexibility will be required. This is a full time role on a permanent contract.

**About You**

It is essential that you have a flexible approach as duties will vary from day to day to accommodate operational needs, and you must be comfortable working in all weather conditions both lone working and as part of a team.

This is a customer facing role so good communication and customer care skills will be essential to providing effective service delivery.

**About Maidstone Borough Council**

Maidstone Borough Council is a confident organisation with ambition and aspirations to deliver high quality services to our residents and local businesses. We strive to make the borough an attractive place for all and secure a successful economy. We continue to build on our strengths - assets, knowledge and expertise and our track record for innovation and improvement to create a financially sustainable future so that we can continue with our undiminished plans.

We will only achieve the results we are aiming for through the talents and hard work of all our people. You are encouraged to become part of our vision and in return you can expect support, training, and fair reward from us. We will give you the opportunity to develop the skills to do your job well and create a positive working environment where your ideas about improving how we do things are valued and we manage the changes needed for new ways of working well.

At Maidstone Borough Council we recognise the importance of flexible working and the benefits this can bring to both our staff and the Council. We know that by offering employees a range of flexible working opportunities we can positively impact their wellbeing and engagement, and drive productivity in return. As such we have developed a highly flexible hybrid working policy, alongside our flexi time and flexible working policies, enabling staff to shape their working patterns around building a greater work life balance.

**Our Offer**

A range of benefits including:

- Generous holiday entitlement which increases after 5 years LG service plus bank holidays with the option to buy additional leave.
- Additional 3 days leave given to enable a close down of the offices between Christmas and New year.
- Free parking
- Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities
- Employee Assistance Programme which provides confidential & independent information and access to counsellors
- Local Government Pension Scheme (LGPS) with valuable life cover and financial protection for your family.
- Life Assurance - three times your annual salary (for members of the LGPS)
- Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
- Lease car salary sacrifice scheme allowing you to lease a brand-new car. The monthly fee includes insurance, servicing and road tax.
- Annual flu vaccine
- Cycle to work scheme
- Staff benefits discounts on leisure, eating out, holidays and shopping
- Excellent learning and career opportunities for committed individuals
- A professional fee payment, if required for the role

**Selection Process**

Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.

For further information or to discuss this opportunity in more detail, please contact Charlie Reynolds, Operations Engineer on 01622 602409 during office hours.

Job Description and Person Specificaton

Interview Date: Monday 28th July 2025