Assistant Building Manager

**Assistant Building Manager**
**Various London locations**
**Full Time, Monday - Friday**
**£29K - £31K**
**Permanent**
Tate are currently working with one of the most creative, exciting and forward-thinking working communities in the UK who offer unique, flexible workspaces with a combination of private offices, coworking, meeting rooms and event spaces. They have created over50 beautifully designed flexible workspaces across the UK and Germany (some of which are being built right now), with an incredible community of over 21,000 members.

We are looking to recruit a number of Assistant Building Managers who will be responsible for all aspects of running an efficient, safe and profitable building whilst focusing on the companys key objective of providing exceptional customer service for new clientsand members.

**Key Responsibilities**:

- Day to day management of your team within the building
- Ensuring that ongoing support and training is delivered to enable each team member to maximize their individual potential and exceed your members journey.
- Assist the BM to support member connections through meaningful events and genuine worthwhile introductions, instilling a sense of community within the building.
- Along with the team, carry out regular building walks to generate the achievement of high visual standards across all areas in accordance with the building standards checklist.
- Report any maintenance or facilities issues in a timely manner and follow up accordingly with clients.
- Work in partnership with BM and Portfolio Manager to support with new business viewings and walk ins as and when needed with a particular focus on co-working, lounge and VO memberships.
- Together with the BM, accountable for end to end member experience at building level ensuring building teams are exceeding in member experience service expectations at all times.
- Provide excellent meeting room service and hospitality ensuring all guest and members receive outstanding service.
- Oversee member on-boarding and off-boarding to ensure a smooth and seamless welcome and departure using the move in and out checklists.
- Arrange quarterly client catch ups to review service, respond to comments raised and action constructive feedback with a particular focus on co-working, lounge and VO memberships.
- Actioning the complete PO system (including raising, sending and receipting POs in a timely manner), submitting and approving recharges prior to the monthly deadline, petty cash card management and submitting overtime forms.
- Overseeing opening and closing procedures and conducting morning meetings. Assist with one to ones, probation reviews, appraisal meetings and objective setting.
- Supporting the Building Manager to ensure Health & Safety, Security and Compliance standards are adhered to.
- Support the Building Manager to ensure the building is appropriately staffed at all times including management of holiday allocation.
- During BM absence and holiday, taking on extra responsibilities as directed by the BM or AOM.

**What do you need to succeed;?**:

- Awareness of financial processes including invoicing and PO processing
- Customer facing service exposure. Front of House or Retail is desirable
- Health and Safety Regulations knowledge to building standards level
- Strong MS Office knowledge, in particular Word and Excel
- The ability to multitask and remain calm and polite when experiencing priority competing situations
- Experience of managing a heavy workload
**If you're a great communicator who can demonstrate consistent leadership, organisation and can create a fun working atmosphere, this is a great opportunity for you to join an established, dynamic and growing company who offer room for progression.**

Tate is acting as an Employment Business in relation to this vacancy.