Administrative Assistant

3 days ago


Wymondham, United Kingdom Aviform Ltd Full time

**Aviform are looking for a full time administrative assistant to join our friendly team in Wymondham, Norfolk. We manufacture nutritional supplements for dogs, cats, horses, birds, pigeons, poultry and humans so we are very diverse and there is never a dull day**

We pride ourselves on being at the top of our game when it comes to customer service, consistently scoring 4.9 out of 5 on Feefo the independent customer review site. Our customers love our products and just love to rave about them

**Hours**: 40 hours per week 36hrs Monday to Friday | 4hrs Saturday am

**Responsible to**: Support Supervisor/Manager
- **Main purpose of the post**:_

To ensure the efficient and effective processing of retail orders and provide excellent communication with customers and collegues.

**Main Tasks**:

- To process orders taken by telephone.
- To process orders places through the company website, amazon & eBay.
- To take calls from customers taking orders and give product information.
- To take calls from customer enquiries
- To troubleshoot regarding customers and courier issues.
- To attend occasional UK shows at weekends.
- To cover packing when occasionally required.

**Abilities/Skills**
- Ability to work effectively with a team and on own initiative
- Willing to learn
- Good attention to detail and record keeping.
- Basic level of Math and English
- Good IT skills
- Ability to work to a deadline
- Ability to remain calm, composed and flexible within a busy and demanding environment
- Flexible nature
- Integrity and confidentiality to be maintained at all times
- Reliability, and trustworthiness
- Good communication skills
- Good situational awareness

Pay: £25,000.00 per year

Additional pay:

- Performance bonus

**Benefits**:

- Additional leave
- Casual dress
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift

Work Location: In person

Reference ID: AA24


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