Customer Api Integration Specialist

**Job reference 324418**
Customer API Integration Specialist

Salary in the region of £30,000 depending on relevant skills and experience, 10% annual bonus potential with 25 days annual leave, plus bank holidays, increasing to 27.5 days after 10 years service, and a company pension scheme with highly competitive contribution rates
Permanent, Full time

At Royal Mail, our Customer Solutions Team manage and respond to the technical needs and requirements of our customers - both internal and external. As a team, we ensure that our external customers have efficient and effective support for their shipping or tracking integrations.

Are you a customer focused individual, with excellent stakeholder management and engagement skills? Do you have an eye for detail? If so, I would love to hear from you.

**About the role**
- Provide effective support for customers in order to agree, implement and deliver a suitable integration solution (sometimes OOHs)
- Liaise with all relevant internal stakeholders regarding customer integration information and updates
- Liaise with specific suppliers regarding issue/defect resolutions on our solutions
- Maintain effective documentation to allow ongoing support to be provided by the customer solutions team
- Ensure effective liaison and relationship management with the sales teams - allowing identification of customer opportunities that would benefit from IT engagement and ongoing consultancy to maximise customer processes/IT solutions
- Work effectively within a team of Customer Solutions analysts to ensure customer satisfaction by onboarding solutions to deadline and providing professional support as required
- Manage all customer communications with regard to planned/unplanned system outages
- Analyse key data and metrics from the analytics tool to identify improvements, enhancements and proactive measures to improve customer service and satisfaction

**About you**

To truly excel in role, you will have the necessary skills and experience listed below - Confident in supporting and working with external customers to deliver excellent service
- Confident in engaging with senior internal and external stakeholders, up to board level
- Technical knowledge and capability - preferably in the area of APIs
- An understanding of the express parcels industry and typical customers’ operating models
- Understanding of process efficiencies, data mapping, analysis, file transfer protocols, security concepts, interface definition, package configuration, statistical analysis, functional testing, problem analysis/resolution, benefits evaluation
- Sound working knowledge of web services
- Experience of influencing individuals and teams
- Strong people management skills
- Collaborative working approach with the rest of the Customer Solutions team

**Extra Benefits**
- **Family friendly support** - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- ** Discounts and offers** - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company **sick pay**:

- ** Your Wellbeing** - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
- Available only to perm employees

**Next Steps**

The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions. We plan to hold interviews w/c 19th May.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

LI-POST #RMG #LIMRT #LI-Hybrid