Customer Service Apprenticeship

**Are you Looking for a Role where you can Learn and Develop on the Job?**

**About Us**

CareShield are a market leader in providing workforce development solutions to the Health & Social Care Sector.

Our workforce development platform is just the starting point for what we can do for our customers. The service and products we offer are designed and developed in-house to provide health and care staff with the skills and knowledge they need to provide a better care experience.

Unlike many of our competitors, CareShield are more than just a training provider, we offer a total solution to our customers streamlining their administration and developing their staff. Through our unique offering we can take an organisations staff from initial induction all the way through to management. We are also one of the only companies in our sector to offer apprenticeship programs meaning that our customers can fulfill all their workforce development needs through a single provider.

Joining our team will give you the opportunity to help the care industry during a challenging time, because **Care is at the heart of everything CareShield do**.**
**About the Role**
As a Customer Service Apprentice, you will, with the support of your line manager, undertake the Customer Service Level 3 Apprenticeship Qualification via Remit. This is a 15-month apprenticeship program where you will be learning on the job as you earn. You will work 5 days a week in the office with time each month allocated for the remote and online learning that will be completed as part of the Apprenticeship. At the end of the course you will undertake an end point assessment to achieve your qualification.

To be considered for the Customer Service Level 3 Apprenticeship Qualification you must have a minimum of 6-months experience within a customer service environment and hold a GCSE grade C or 4 and above in English and Maths. Applicants with less than 6-months experience within customer service will be considered for a Level 2 Apprenticeship Qualification.

This is a fantastic opportunity to learn a number of different transferable skills that can be used in your future career.

**Main Responsibilities & Duties**:

- On-boarding existing or new customers: Import data, create new client portals, migrate clients to our e-learning system, Myrus, advise clients on the correct process, manipulate client data, deliver training online or face to face
- Outgoing calls to care home managers or contacts to drive course usage, chase 100% compliance of the Care Certificate courses to deadlines and to launch new products or services to clients
- Support the client relationship team and client support team- Support Head of Marketing on the development and launch of campaigns
- Create and manage your own pipeline of tasks
**What Benefits Can You Expect?**
- 25 days holiday plus bank holidays. (33 in Total)
- Additional day off for Birthday
- Christmas Shutdown
- Generous pension scheme
- Access to Legal, Financial and Medical Advice for you and your family (via EAP)
- Counselling, Bereavement and CBT services available (via EAP)
- Access to a Wellbeing Portal and Health App that includes fitness, holistic health and wellbeing advice
- Discounts on over 2,000 brand products via Perks at Work including up to 50% of Cinema Tickets
- Hours of work are Monday to Thursday 8.30am to 5:30pm, Fridays 8.30am to 4pm**Salary**: £12,000
**The **MUST HAVE **Skills**
- GCSE grade C or 4 and above in English and Maths
- Minimum of 6-months experience within in a customer service environment
- A basic understanding of Customer Service.
Intermediate level understanding of Excel
- Excellent written and verbal communication skills
- Planning, organising and problem-solving skills
- Attention to detail

Contact us to find out more

As this role will include access to learner data, and as part of our commitment to safeguarding and promoting the welfare of young people and vulnerable adults, an Enhanced DBS check will be requested in the event of being offered a position with us.