Customer Service Advisor

2 weeks ago

Brighton, United Kingdom Black Sheep Utilities Full time

**Are you a Customer Service superstar?**

**Are you confident on the phone, meticulous with detail, proactive and tenacious?**

**Do you get that special, warm fuzzy feeling when you provide an outstanding customer experience?**

**If so, we would love to hear from you**

Black Sheep Utilities are a business to business ‘B2B’ energy procurement service. Every one of our customers receives support from our outstanding Customer Services Advisors who will handle any queries regarding their portfolio of products through the customer lifecycle right up until their renewal. We are looking for another member of the flock to support this part of the customer journey.

**MAIN DUTIES AND RESPONSIBILITES**
- Inbound and outbound calls with customers to discuss queries and complaints with utility contracts, supply and billing issues.
- Using the details from the record and gaining new relevant information to take ownership and follow both internal and external processes to promptly resolve queries.
- Liaising with various suppliers to resolve queries.
- Ensuring customer records are detailed and up to date.
- Welcome calls to new and renewed clients to ensure they have received all relevant information taking the opportunity to upsell and identify other potential business. _(For this part, you can earn commission)_
- Proactively book in additional meters.
- Pre book renewal calls.
- Collating data files for requests and complaints.
- General administration and ad hoc duties as and when required.
- To uphold the Black Sheep Utilities values in all aspects of your work and day to day interactions.

Previous Customer Service experience is essential. Industry knowledge would be advantageous, but is not essential.

You must be able to commit to the flock family... we are pretty full on We like to be social, participate in games, incentives and other events.

With healthy growth ambitions for the future it really is a great time to join us on our journey. In return you will receive generous basic pay, opportunities to earn commission and career progression opportunities.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Brighton: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer Service: 2 years (preferred)

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