Customer Service Expert

1 week ago

Prestwick, United Kingdom Brooklyn Travel Full time

Join one of the UK’s Cruise Specialists.

Award-winning CruiseKings and Scotland’s Cruise Centre are part of the Brooklyn Travel Group, established for over 50 years employing over 500 travel professionals UK-wide.

Following yet another record-breaking year and with exciting future aspiration, we are looking for talented Cruise Customer Service Experts to support our expansion plans.

If you’re looking for a new challenge, your next move or you’d like to specialise in Cruise Customer Service, get in touch for a friendly, informal chat.

**Location**: Homeworking/Hybrid/Office Based

**Hours**: Monday - Saturday 9 - 5.30pm. Full-time and Part-time.

**Salary**: Competitive - based on experience

**Experience, Qualities & Skills**

- Customer Service experience in a fast-paced Cruise environment.
- Passionate about delivering the very best customer experience.
- Confident, friendly and articulate when speaking to clients.
- Enjoy building rapport and forging long lasting relationships.
- Possess genuine empathy and the desire to help people.
- A ‘can do attitude’ always aiming to go the extra mile.
- Excellent listening skills.
- Ability to pro-actively resolve issues and find amicable solutions.
- Good written English.
- Experience in communicating via live chat, social media.
- Enjoy working in a service-oriented environment.
- Being well travelled with good knowledge and first-hand experience of worldwide destinations is highly desirable.

**Responsibilities**:

- Supporting clients post-booking and pre-departure requirements.
- Encouraging upsell opportunities.
- Fulfilling amendments and cancellations.
- Resolving client queries, finding solutions and escalating complaints.
- Assisting internal departments on customer service and administrative queries.
- Liaising with suppliers and tour operators on behalf of clients.
- Outbound calling projects as and when required.
- Provide high levels of customer satisfaction.

**Reward/Opportunities**:

- Competitive Salary.
- Vitality Private Healthcare.
- Cruise Training and Development.
- Ship visits/Educational opportunities.
- Discounts on holidays.
- Sponsored social events.
- Contribution Pension.

** Company Overview**:
Brooklyn Travel Group is one of the UK's fastest-growing travel companies, bringing together a family of award-winning specialist travel brands under one umbrella. Since our formation in 2018, we've built a reputation for delivering exceptional holidays through world-class service and a commitment to quality at value-for-money prices. Our diverse portfolio includes some of the most respected names in specialist travel, from Stewart Travel - our flagship Scottish agency chain crowned UK's Best High Street Travel Agency for three consecutive years - to luxury specialists like Villa Select and Destinology, alongside cruise experts CruiseKings and Scotland's Cruise Centre, golf holiday specialists GolfKings, USA and Canada travel experts North American Travel Service and My Canada Trips, Canterbury Travel (the UK's leading Lapland holiday provider) and flights specialists Faremine. With over 120,000 passengers traveling with our brands annually, Brooklyn Travel Group offers an exciting opportunity to be part of a dynamic, growing organization that's making a real impact in the travel industry through specialist expertise and award-winning service excellence.

  • Customer Services Team Leader

    1 week ago

    Prestwick, United Kingdom Brooklyn Travel Full time

    Join one of the UK’s Cruise Specialists. Award-winning CruiseKings and Scotland’s Cruise Centre are part of the Brooklyn Travel Group, established for over 50 years employing over 500 travel professionals UK-wide. Following yet another record-breaking year and with exciting future aspiration, we are looking for a Customer Service Team Leader to support...

  • Customer Service Advisor

    1 week ago

    Prestwick, United Kingdom Jewson Full time

    **Are you seeking a **part-time **Customer Sales Service role in Ayrshire?** **Are you a school leaver or student who is looking to learn new skills?** **ALL TRAINING WILL BE PROVIDED- NO EXPERIENCE NEEDED** Our **Jewson** team in **Prestwick **are looking for an enthusiastic and dedicated **Customer Service Advisor working 16 hours per week - Monday...

  • Customer Service Assistant

    2 weeks ago

    Prestwick, United Kingdom CJ Lang & Son Limited Full time

    We are recruiting fro a Customer Service Assistant in our SPAR store in Prestwick. About us At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything from...

  • Customer Services Team Leader

    2 weeks ago

    Prestwick KA, United Kingdom Brooklyn Travel Full time £40,000 - £60,000 per year

    Join one of the UK's Cruise Specialists.Award-winning CruiseKings and Scotland's Cruise Centre are part of the Brooklyn Travel Group, established for over 50 years employing over 500 travel professionals UK-wide.Following yet another record-breaking year and with exciting future aspiration, we are looking for a Customer Service Team Leader to support our...

  • Customer Service Assistant Prestwick

    2 days ago

    Prestwick, United Kingdom CJ Lang & Son Limited Full time

    **Customer Service Assistant - 16.5 hrs** **SPAR Prestwick** **About us** At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything from tonight’s...

  • Customer Sales Service Advisor

    2 hours ago

    Prestwick, United Kingdom Jewson Builders Merchant Full time

    **Are you seeking a part time Customer Sales Service role in Ayrshire?** **Do you have a knowledge or interest in Landscaping products?** Our ambitious **Jewson** team in **Prestwick **are looking for an enthusiastic and dedicated **Customer Sales Service Advisor working 36 hours per week.** This is a highly experienced branch with solid team to help you...

  • Retail Customer Service Representative

    1 week ago

    Prestwick, United Kingdom William Hill Full time

    **Location** Prestwick MAIN STREET KA9 1AD **Contract type** Full-Time and Part-Time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 30 - People don’t just come here to place bets. They come for the experience. - And you will be at the heart of it all. Giving everyone a warm welcome. Getting to know each customer and making...

  • Customer and Yard Assistant

    6 days ago

    Prestwick, United Kingdom Investing in Women Full time

    Are you based in the Prestwick area? Do you have a passion for working with people? A leading building materials distributor in Prestwick is seeking a Customer and Yard Assistant who shares their commitment to exceptional service. This position offers 4 hours per week on Saturdays, from 8 am to 12 pm, with potential for additional hours during busy...

  • Services Assistant

    1 week ago

    Prestwick, United Kingdom Sainsbury's Full time

    **Services Assistant**: **Rate**:£12.00 per hour** **Location**:Prestwick Store, Prestwick, KA9 1TR** **Hours**:Part time, 12 hours per week** **Contract type**:Fixed-Term Assignment** **Business area**:Retail** **Closing date**:28 September 2024** **Requisition ID**:258785**: Love food, variety and helping people? Joining our team as a Services Assistant...

  • Customer Acquisitions

    2 weeks ago

    Prestwick, United Kingdom DeterTech Full time

    **Description**: At DeterTech we give peace of mind to people and communities, every day. Making the world a safer, more secure place is what matters to us. And it’s what sets us (and you, if you join us ) apart from the crowd. DeterTech continues to grow and has big plans for the future. Join us and see how you can contribute to our future...