Online Customer Services Advisor

1 day ago


Leeds, United Kingdom British Heart Foundation Full time

Do you have an interest in online retail? Would you like the opportunity to join the UK’s biggest online charity retailer?

We are looking for an Online Customer Service Assistant to join our dynamic team and really make a difference, providing outstanding customer service to our online customers and stores.

**About the role**

We are the biggest and most successful charity retailer in the UK. It’s one of our largest sources of revenue turning donated items in to millions that fund our life-saving work. We are looking for someone who can excel in assisting the team as well as our customers by processing and resolving their issues in a timely and professional manner. You will provide a first-class customer service on behalf of the BHF, meeting all customer and client needs.

This is a full-time role, working 35 hours per week, Monday - Friday.

This role will be split between your home and our Leeds office (at Unit 6, Albion Park, Leeds, LS12 2EJ)

**About you**

You will have experience of working in a customer focused environment, with the customer being at the heart of every interaction. You'll bring excellent communication and organisational skills as well as a flexible and friendly approach. Experience of working in a fast paced, target-based environment will also be advantageous.

If you feel that you have the skills we need and would like to work for a charity that raises money to help save lives, then we would love to hear from you

**Why join the BHF?**

We have a strong culture of internal progression and will actively support you to develop your career.
- Our generous staff benefits include:
- 38 days annual leave including bank holidays
- 25% staff discount
- Health cash plan
- Pension with employer contribution up to 10%
- Life assurance
- Discount options for gym membership
- Discounts with a range of retailers

**How to apply**

Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.



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