Customer Service Advisor

7 days ago


Leeds, United Kingdom Search Consultancy Full time

Do you want to work for one of the UK's leading tiling retailers? Do you enjoy Customer Service and want to work in an office based environment rather than a large contact centre? I'm hiring Customer Service Advisors for a company with over 80 stores across the UK along with a fantastic online website.

As a Customer Service Advisor you will be:

- Acting as the first point of contact for customers
- Providing responses on the Q&A section of the company website
- Working on the store support line
- Complaint handling
- Providing order updates

You will be working within a small but energetic team from the office based in Leeds. The working hours for this role are Monday-Friday between the hours of 8am-5pm (some evening and weekend work may be required in line with business needs). You will be paid an annual salary of £20K (rising to £22K after a successful probation period) plus bonus.

What do I need from you?
- Previous experience in a telephone based customer service role is desirable but not essential
- Excellent telephone manner
- Great communication skills
- A great work ethic
- The ability to work independently and as part of a team
- IT literate



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