Clinical Support Officer

To provide effective advice and support to the Physical Health and Rehabilitation Service and its patient pathways. The role will work alongside and deputise for exiting management structures to ensure that high standards of clinical business performance/service delivery
continue to deliver the highest quality of care to patients and their families across Cumbria.

On behalf of the ICC and Community Care Group, and in conjunction with the Specialist Services Service Manager, the post holder will take delegated responsibility for monitoring and ensuring that agreed commissioned services, SLAs and associated targets are understood, met, and, where necessary, support the delivery and implementation of plans to manage
clinical need.

To support, where necessary, the development of business cases, capital bids, project overview documents (PODs) and quality impact assessments (QIAs) to support service development initiatives and assist the management team in the business planning/continuous improvement cycle.

To support the maintenance and continuous improvement of patient care and experience. To work toward agreed service development plans, closely with clinical staff to and wider stakeholders, to ensure that departments runs efficiently and in line with NCIC/Care Group Objectives.

The role of the department is to provide community health based integrated care working alongside our partners in Primary Care and Social care.

The post holder will work across the Physical Health Psychology Service which includes nearly 100 posts, across 5 integrated services.
Within the team there are a range of Psychologists, Psychological Practitioners, CBT Therapists, Physiotherapists, Occupational Therapist, Living Well Coaches, Wellbeing Activators and Administrative Staff.
The department provides psychological care to patients with physical health problems, and associated psychological difficulties; this includes:
Long Term Conditions, including COPD, Diabetes and Cardiac problems, Cancer, Neuropsychology and Palliative care.

Persistent Physical Symptoms (persistent pain, Chronic Fatigue, Medically Unexplained Symptoms) including supporting patients with frequent attendance across the Health and Care System (High Intensity Users HIU).
The Service also hosts 1 the Wellbeing Service (supporting people within primary care setting with multiple Long Term Conditions or a change in life circumstances, and associated psychological difficulties), and 2 Paediatric Diabetes posts, striving to develop a paediatric Physical Health Psychology Service.

**The Service**:
Is integrated in Primary care working into MDTs.
Liaises with other core services for example First Step, Drug and Alcohol, Community.
Mental Health Team and CAMHS.
Works collaboratively with other teams and services.

At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We’re responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’.
- Being a clinically led organisation
- Quality and safety at the heart
- A positive patient experience every time
- A great place to work
- Managing our money wel

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. There is an expectation for all staff to support this by familiarising yourself with the Trust’s sustainability initiatives such as waste and recycling, going paperless, videoconferencing, sustainable transport and others.

We encourage you to think about what you can do as an individual and within your team to contribute in to embedding carbon reduction into the everyday running of our organisation.

Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see ourPolicyfor eligible vacancies?
- Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

Important Information
- Junk Mail is checked regularly

**Disclosure and Barring Service**:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

**The changes mean that**:

- the multiple conviction rule has been removed, meaning that if an individual has more