Major Account Coordinator
2 weeks ago
Location: Central Support Office (Newcastle)
We currently have a new opportunity for a Major Account Coordinator to join our In-Plant Hire Desk.
**What's in it for you?**
- Contract Type: Permanent
- Working Hours: Monday to Friday, 37.5hrs per week
- Competitive Salary of £23,690+ Bonus Scheme
- 25 days holiday plus 8 bank holidays per annum on starting (increasing with length of service)
- Workplace Pension and Life Assurance
**Additional Benefits**:
- Additional leave for Milestone birthdays
- Option to purchase additional holidays
- Cycle and Tech scheme
- High Street discount voucher scheme
- Free flu jabs
- Christmas savings club
- Reward and recognition scheme
- Employee assistance program
- Fee cover for professional memberships
- Free eye tests
- Employee Assistance Programme
- Refer a friend scheme
**Requirements for the role**:
- Strong administration skills
- Strong IT / systems knowledge
- Strong communication and interpersonal skills
- Strong organisational skills
- Ability to work in a fast paced, friendly environment
- Pro-active attitude
**Desirable Attributes**:
- Experience in a similar role, but not essential as full training will be provided.
**Main Responsibilities**:
Providing effective support to assigned major accounts. Continually striving to improve service and excellence by proactively developing relationships and delivering a professional service.
Developing relationships and a pro-active approach with the assigned accounts, understanding their requirements.
Providing a single point of contact and offering support for operational and policy changes within these accounts and to escalate any issues as appropriate.
Working effectively and ensuring that our depots are working in conjunction with the requirements of the assigned major accounts and that service agreements are being fulfilled.
Creating and maintaining systems and procedures to monitor, track and report all areas of each of the assigned major accounts in order to ensure exceptional levels of service.
Communicating and overseeing all transactions taken place from the assigned accounts with depot managers and hire controllers to ensure customer service is maintained and that we are providing the highest standards and quality at all times.
Liaising with all managers and staff to ensure that we have correct systems and procedures in place to constantly monitor, develop and improve our service.
Assisting the central hire desk where necessary to ensure timely delivery of equipment to our customers.
**Nixon Hire Overview**:
Founded in 1967, Nixon Hire is a dynamic and professional family-run business employing almost 500 people across an ever-expanding Depot network. We draw on over 54 years of experience to deliver quality plant, tools, machinery, accommodation and portable toilet products and services that are second to none. We are passionate about what we do and work tirelessly to ensure we are continually improving.
We are proud of our people. Nixon Hire employ skilled, experienced and knowledgeable people. We employ people who live locally to the Depots we operate so we know the local areas we work in well. We understand the importance of training and developing our people and invest significant resources to ensure we are up-to-date with current requirements. We are extremely proud to have many members of staff celebrating over **40 YEARS** service with us, with the longest serving employee currently in their 47th year
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