Front of House Team Member

**Front of House Team Member**

Stokes Tea and Coffee are delighted to be part of the wonderful Newark community. We are now searching for an enthusiastic, driven front of house team who understands the importance and joy of customer service.

**Who We Are**

The award-winning Stokes Tea & Coffee has over 120 years of passion and know-how in sourcing, roasting and blending its tea and coffee, supplying businesses locally and across the UK. We operate five destination cafés across Lincolnshire. Each café offers a unique ambience, quality produce and of course the best coffee, which we roast on site, at The Lawn. Alongside this, our sister companies, The Blue Room and Charlotte House Hotel, offer beautiful event spaces to suit every visitor and occasion, so there are plenty of career opportunities to explore.

At Stokes we are passionate about our people, customers and communities and are constantly evolving to meet the challenges of a changing world, ethically, sustainably and responsibly. We have committed to use business as a force of good and currently working towards BCorp Certification. We want to partner and grow with our team members by offering a supportive work environment that provides better work-life balance, a learning culture to enhance skills, share knowledge and develop your career, as well as offer fair reward. Our management pathway is open to all team members who consistently demonstrate Stokes’s behaviours and values.

**What You’ll Be Doing**

As a Stokes Front of House Team Member, you will be asked to deliver the superb British hospitality that Stokes is synonymous with. You will provide a warm, welcoming but efficient front of house table-service, as well as expertly preparing a range of drinks. There is opportunity to utilise visual merchandising and sales skills through our small retail offering. To help you deliver this, we equip you with life-long skills, including training in customer service, sales, bar and coffee training at our highly-regarded Barista Academy.

All of our cafes open 7 days a week, so weekend working is essential.

**What We Are Looking For**

You will be a confident, enthusiastic and customer-focused individual who is eager to develop café and customer service skills already held. Your experience of fast-paced hospitality environments, coupled with a naturally calm and friendly demeanor will ensure you are an amazing team player, always ready to support and reprioritise, through busy service to ensure the customer experience is never compromised.

If you are a vibrant, front of house professional with bags of common-sense, loves coffee and who wants to work for an ambitious, community-minded organisation that will partner with them in their work, this is the organisation and role for you.

**Essential Requirements**
- Hospitality experience, including table-service is a must (at least one year)
- Outstanding customer service and communication skills
- Ability to work calmly, confidently and effectively in a fast-paced environment
- Reliable team player
- Common-sense and ability to prioritise
- Flexibility required across the week with regular weekend working and some limited evening shifts
- Must be available during holidays
- Applicants must be 18+

**What we offer**
- Daytime hours
- Enhanced annual leave entitlement
- Christmas Day and Boxing Day Off
- Free food and drinks at work
- Reward & Recognition Schemes
- Training and Development including a Management Pathway
- Employee Assistance Programme
- Health and Wellbeing Programme
- Employee high-street discounts
- In-store discounts
- Staff socials
- Supportive team environment
- Workplace pension scheme
- Cycle to work scheme
- Bereavement Leave

**How to apply**

**Job Types**: Full-time, Part-time, Permanent, Zero hours contract

Pay: Up to £12.21 per hour

Expected hours: 10 - 35 per week

Additional pay:

- Tips

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free fitness classes
- Health & wellbeing programme
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Application question(s):

- Please set out why you want to work for Stokes Tea and Coffee and why you are the best person for the role.
- Are there any days in the week, including weekends, that you cannot work?

**Experience**:

- front house cafe: 1 year (required)

Work Location: In person