Queen Mary's Hospital Meeter

Voluntary Post
- The main responsibility of this placement is to provide support to service users to and from their appointments at QMH.
- To greet patients on arrival at reception.
- You will be required to direct patients to appropriate reception areas.
- You will be situated in main reception area.
- Standing is required at all times during your shift (this could be between two and four hours)
- Good communication skills are necessary for this post.
- To report any complaints, incidents, accidents, damages and losses in relation to the QMH property.
- Maintain a good working relationship and communication with all colleagues within Oxleas and outside agencies (where required).
- Work within Oxleas policies, procedures and guidelines (PPG’s) by ensuring confidentiality is adhered to at all times.
- Undertaking responsibility for adhering to Health & Safety requirements and attending relevant statutory training.
- Ensuring that actions and behaviour falls within the equal opportunities policy.
- Attend support and supervision sessions (a minimum of 1 session every 3 months)
- Able to commit to regular hours of volunteering and must be able to volunteer for a minimum of a 9 month period

You will be reimbursed for travel within the boroughs of Bexley, Bromley and Greenwich (must provide original receipts if using public transport) and you can also claim for lunch or other subsistence costs ( maximum of £5/day) if your volunteering exceeds 4 hours in a day( please refer to volunteers policy for further details).
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

- We’re Kind
- We’re Fair
- We Listen
- We Care
- On the job training will be provided as well as support.
- The main responsibility of this placement is to provide support to service users to and from their appointments at QMH.
- To greet patients on arrival at reception.
- You will be required to direct patients to appropriate reception areas.
- You will be situated in main reception area.
- Standing is required at all times during your shift (this could be between two and four hours)
- Good communication skills are necessary for this post.
- To report any complaints, incidents, accidents, damages and losses in relation to the QMH property.
- Maintain a good working relationship and communication with all colleagues within Oxleas and outside agencies (where required).
- Work within Oxleas policies, procedures and guidelines (PPG’s) by ensuring confidentiality is adhered to at all times.
- Undertaking responsibility for adhering to Health & Safety requirements and attending relevant statutory training.
- Ensuring that actions and behaviour falls within the equal opportunities policy.
- Working hours (Days, time): 9am till 5pm seven day per week. Shifts of between 2 hours and 4 hours which is negotiable. A rota is in place to make sure the reception is covered at all times.

Attend support and supervision sessions (a minimum of 1 session every 3 months)

Able to commit to regular hours of volunteering and must be able to volunteer for a minimum of a 9 month period

Must be available to attend training as required for the placement and or personal development

You will be reimbursed for travel within the boroughs of Bexley, Bromley and Greenwich (must provide original receipts if using public transport) and you can also claim for lunch or other subsistence costs ( maximum of £5/day) if your volunteering exceeds 4 hours in a day( please refer to volunteers policy for further details).
- Promote at all times a positive image of mental ill health ensuring respect for the dignity and rights of individuals