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Healthcare Customer Care Specialist
2 weeks ago
**My client are a global, successful freight forwarder looking for a Healthcare Customer Care Specialist to join their team You must have a minimum 2 years experience in the freight forwarding industry and ideally previous background handling pharmaceuticals.**
**Daily duties will include**:
- Monitoring customer shipments and providing proactive updates to customers
- Develop and on board new customers and additional lanes of business from existing customers
- Handling complaints
- Quotations
- Create, refine and review reports
- Liaising with sales and account management team
- Building strong relationships
- Prepare and support internal and external audits
- Ensure adherence to GDP guidelines
**Requirements**:
- Experience in freight forwarding or transport planning with key focus on airfreight
- IT literate
- GxP and DG awareness
- CAPA / TIP training
- Minimum 2 years experience in import or export
**Working hours**:
- Monday - Friday 0900am - 1730pm, hybrid role 2 days working from home