CRM Data Administrator

Are you a stickler for the detail?

**We are looking for a conscientious data administrator who takes pride in the accuracy of their work and understands the importance of good quality data**

**About the role**

CRM is at the heart of everything we do at IGD and is widely used across the business. The CRM Data Administrator will play a key role in maintaining and curating our customer data, ensuring that the CRM database is up to date and GDPR compliant.

We are looking for a confident data administrator with excellent communication skills both verbal and written.

**The responsibilities**

Reporting to the CRM and Data Manager, your responsibilities include:
**CRM Maintenance**
- Work with CRM and Data Manager to ensure data is regularly audited, updated and expanded, by following the data cleansing plan
- Assist with mass updates and database changes ensuring work is completed accurately and quickly
- Ensure any unsubscribes are actioned on a daily basis
- Become totally proficient in the use of CRM for all areas, to become one of the super users within IGD
- Input responses to polls/surveys adding newsletter requests and areas of interest to CRM

**Database security and technical support**
- Ensure that new contacts and companies are verified on a daily basis
- Assist with Dotcom approvals that come through to CRM ensuring that the relevant data requirements are in place before approving records into the database, this will include managing the free download dashboard

**Sales Lead Generation and Support**
- Using Sales Navigator prepare lists of Key subscription, Membership and Subscription user contacts, to highlight any changes in role or company
- Advise Sales team of any relevant changes (a key contact moving to a company not interacting with IGD) to give them a list of leads for new revenue
- Advise Membership services of potential subscription users who have moved company to ensure they keep any relevant access to help keep usage levels up

**Customer Engagement**
- Working with the marketing team run a series of re-engagement campaigns to subscription users not engaging
- Working with the marketing team run a series of re-engagement campaigns to newsletter subscribers not engaging

**What you bring**
- Strong communication and writing skills.
- Excellent IT skills; including Excel and Word
- Capable of adapting priorities under pressure
- A team player with a collaborative mindset

**The rewards**

We offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package.

**The location**

We are operating a hybrid approach to working with a mix of home and office-based working. We are based in a highly accessible location within the M25, just 20 miles from central London.

**More about our people**

People make IGD what it is; a group of progressive professionals thinking and acting collaboratively to create and deliver genuine, actionable insights that drive and create lasting change.

We’re looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our customers and for themselves.

**More about IGD**

IGD is a truly unique place, we connect and inspire, provoking and leading constructive debate that creates impact. Together we are working to make a tangible difference for Society, Business, and the Individual.

We use in-depth commercial understanding to uncover rich insights and data, leading to action that powers success.

We reinvest profit from our Trading company into delivering Social Impact, through the Charity, aimed at uniting and mobilising our industry around the most crucial issues affecting society and business today.

**#GrowInspireChange: Join our team to help us make a positive impact.**

**Get in touch - we’re looking forward to working with you.**

**Job Types**: Part-time, Fixed term contract
Contract length: 12 months
Part-time hours: 18 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Flexitime
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Watford, WD25 8GD: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you seeking part time hours?

Work authorisation:

- United Kingdom (required)

Reference ID: IGD CRM