CRM Data Executive

About the RoleWorking in the CRM team reporting to the CRM and Data Manager the CRM Data Executive plays a key role in the maintenance of IGDs database system. Keeping the data as up to date as possible by executing data cleansing campaigns updating movers and shakers and dealing with email bounce backs..Responsible for producing targeted marketing lists to cover all of IGDs products and services.Also responsible for lead generation for the Sales Team and supporting other areas of the business as and when required.CRM Data ManagementWork with CRM Data Manager to ensure data is regularly audited updated and expanded.Assist with mass updates and database changes ensuring work is completed accurately and quicklyBecome totally proficient in the use of CRM for monitoring customers and companies to become one of the super users within IGD ensuring we remain GDPR CompliantWork with CRM colleagues to ensure that new contacts and companies are verified for approval and unsubscribes are managed on a daily basisAssist with the merging of duplicate contacts/companies trouble shooting with IT where relevantAssist with customer login issues promptly ensuring customers have access to their subscriptions at all timesInput responses to poll/surveys aimed at updating customer details and preferencesTargeted Marketing Campaigns Develop an in-depth knowledge of CRM and relevant marketing tools to be able to:Produce accurate mailing lists for all areas of the business maximising our impact whilst minimising customer overload. Take responsibility for the agreed campaign initiatives ensuring they are actioned as scheduled.Ensure all marketing lists are GDPR compliantSupport the marketing teams ambitions to improve our account-based marketing and customer lifecycle initiatives building dynamic lists and customer segments as requiredTraining and Stakeholder EngagementProvide excellent internal customer service by dealing promptly with enquiries and providing accurate and relevant information or supporting processes such as mail merges setting up advanced finds and exporting dataAssist with the delivery of induction and refresher training keeping our materials up to dateProvide excellent external customer service by logging and actioning enquiries product/service requestsSales Lead Generation and SupportUse available tools to monitor Key Membership and Subscription user contacts to highlight any changes in role or company to the Sales teamFollow up any undeliverable emails using sales navigator to track where contacts have moved and obtain new details and permission to remain on the databaseOther responsibilitiesWhen the CRM Manager is out of the office to be one of the central points of contact for staff with CRM queriesIdentifying improvement opportunities to our systems and processes working with the CRM Manager and cross functionally as required to implement changesKnowledgeIGD products and services - Broad understanding of IGDs portfolio of products and services with in-depth knowledge on specified productsSoftware proficiency - A good working knowledge of IGDs CRM system Outlook Word Microsoft Expressions and especially ExcelWhat you bringExcellent communication - strong verbal telephone and written skills.Attention to detail meticulous with a strong focus on accuracy consistency and maintaining high standardsOrganisational - Work to tight deadlines and prioritise activities accordinglyTraining ability to coach and support others in the use of a new systemPersonal AttributesConfident drive & determination bright & welcoming telephone mannerResilient able to stay calm in a crisis and work unsupervisedAbility to take responsibility and deliver a customer focused resultAdaptable to technology and processes evolving with the ability to identify opportunities for improvementsThe rewardsWe offer a range of benefits including a market leading pension a bonus scheme the ability to buy and sell annual leave plus a generous medical insurance packageAt IGD we have a great work-life balance where you are empowered & trusted to manage your time.The locationWe are operating a hybrid approach to working with a mix of home and office-based working (to be agreed with your line manager). We are based in a very accessible location within the M25 just 20 miles from central London.More about our peopleWere looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society for our customers and themselves.We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We therefore welcome applications from diverse candidates. This includes people with disabilities so please discuss any adjustments that you may require throughout the selection and assessment process.More about IGDIGD is a truly unique place we connect and inspire provoking and leading constructive debate that creates impact. Together we are working to make a tangible difference for Society Business and the Individual.We use in-depth commercial understanding to uncover rich insights and data leading to action that powers success.We reinvest profit from our Trading company into delivering Social Impact through the Charity aimed at uniting and mobilising our industry around the most crucial issues affecting society and business today.#InspireGrowChange: Join our team to help us make a positive impact and drive change.Get in touch were looking forward toworking with you.Required Experience:Junior IC Key Skills ERP Sales,Hr Internship,Ideas,Credit Management,Hardware Sales Employment Type : Full-Time Experience: years Vacancy: 1