Day Receptionist/ Switchboard Operator

2 weeks ago

Huntingdon, United Kingdom North West Anglia NHS Foundation Trust Full time

To deliver a switchboard service to support the Trust, answering and connecting calls and dealing with caller’s requests and enquiries.

To provide a comprehensive, effective and confidential reception and telephonist service.

To act as an integrated member of the Patient Services team, demonstrating a flexible approach, ensuring the needs of patients and visitors are met.

Dependent on agreed working patterns between manager and employee, this post may be a Designated Night Worker post under the Working Time Regulations 1998

To provide a front line telephony service and reception for the Trust, ensuring customers are dealt with in a helpful, courteous and efficient manner.

Maintain professional relationships with other agencies, e.g.; Neighbourhood Services, Police, Probation Service, Education, PALS, Benefits, Voluntary Services, etc.

Provide a warm and welcoming initial point of contact for patients and visitors to the Trust and to deliver a high standard of customer care.

Taking calls from bereaved relatives who wish to see the deceased and contacting the Mortician on-call out of hours to arrange a time for them to see their relative.

Agile Working

We recognise the need to develop modern working practices to enable our employees to maximise their performance and productivity whilst maintaining a good work life balance and so have adopted an Agile working methodology as outlined within our Agile and Flexible Working Policy.

Agile working options are automatically considered for all roles within the Trust. Talk to the recruiting manager about what this means in practice for you.

Answering the switchboard emergency phone in a prompt, calm and clear manner.

Activating the appropriate emergency team bleeps as necessary repeating the exact message received on the emergency phone in a calm and precise manner.

Dealing with telephone enquiries from health and social care professionals and the general public and accurately recording and delivering messages as required.

To remain calm under pressure and maintain a professional approach at all times.

To demonstrate the ability to work on your on initiative dealing with a wide range of calls from the public, staff and emergency services promptly.

To keep the reception area tidy.

To test all the emergency team bleeps including Cardiac, Trauma, Code Blue, Code Red, Fire bleeps on a weekly basis and recording response in the appropriate books. Contacting and follow up anyone who has not responded to check if their bleep is working

Respond to Boiler, Medical Gas, Pharmacy, Intruder, Lift, Panic and any other alarms held centrally in switchboard, using the correct protocol in dealing with them.

Changing and charging of bleep batteries

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