Hotel Receptionist

Receptionist Role - Full and part time roles available

(Start Date as soon as possible)

The Old Bridge Hotel is a beautiful, ivy-clad, 18th century townhouse hotel. It sits on the banks of the River Ouse, but also on the edge of the town centre. Its atmosphere balances that of professionally run 'boutique’ hotel and a relaxed, bustling inn;a popular destination for both the local community and visitors to the area.

We are currently recruiting for part and full time receptionist's to join our reservations and sales team.

You must have previous customer service experience, knowledge of booking systems is desired but not essential. You will be confident interacting with guests and have a confident and positive telephone manner.

You will be reporting directly to the Sales Manager, working up to 5 days out of 7. Shifts include 7AM - 3.30PM, 2.30PM - 11PM & 9AM - 6PM.

Your working days will include weekends, bank holidays, Christmas and New Year. The shifts are mixed weekly and the rota is released 4 weeks in advance.

Duties include, but not limited to;
- _Dealing with the incoming/outgoing telephone calls, taking messages and ensuring they are given to the relevant departments and staff members._
- _Dealing and assisting with the guests checking in & completing the check-outs_
- _Counting and checking the day before cash takings and balancing._
- _Taking reservations and inserting the bookings correctly in the hotel system and taking the reservations for our restaurant._
- _Recording daily sales & takings and organised the revenue figures for the management meeting every day_
- _Checking all correspondence for future bookings._
- _Upselling and promoting the hotel at every opportunity. _

Required Education, Skills and Qualifications

The applicant will possess the following skills, experience or attributes:

- _Previous hotel reception experience_
- _Be motivated and passionate about fantastic customer service_
- _Organisational skills_
- _People management with staff and guests_
- _Good communication skills_
- _Have strong attention to detail and be conscientious_

Benefits as follows:

- _Meals - breakfast and dinner relevant to the shift you are working_
- _Free car parking_
- _Generous discount in our retail wine shop _
- _Generous discount scheme when eating in our restaurant _
- _Tips - An equal share of tips, paid directly into your bank account_
- Salary: £20,000 - £23,000, Plus tips, Plus Bonus
- Staff social events
- Flexible working, early finishes and late finishes.

**Job Types**: Full-time, Part-time, Permanent