Senior Cusomer Services

1 week ago

Peterborough, United Kingdom TM Interiors Limited Full time

**Senior Customer Services & Sales Administrator**

The business deals with high end home furnishings both online and in-store, and we are looking for a very capable, honest, committed, hardworking individual to join our small team.

**About the job**

The business deals with high end home furnishings both online and in-store.

**Key responsibilities**:

- Being proactive in dealing with difficult issues and problem orders. We aim to anticipate issues before they become a problem for our customers. For example, noticing an order has not been delivered and chasing up before the customer calls in.
- Placing orders on our order management system - it’s then over to our order management team to process the orders.
- Working closely with our suppliers, for example to obtain technical information about products or seek their help resolving an issue.
- Demonstrating a detailed knowledge of product range, covering all budgets and styles. Training will be provided.
- Developing your expertise in our made to measure curtains, blinds, cushions and headboards.
- Playing your part in ensuring the teams objectives are met, particularly ensuring we are meeting our objectives in customer satisfaction and response times.
- Producing quotes for non-standard items, and large orders. Following up with customers to increase the chances of a quote becoming an order.
**Skills**:
Any experience in the home interiors, and retail sector, would also be a huge plus.

The general hours of business are from 8.30-4.30pm Monday to Friday.

We aim to create an enjoyable team environment, where employees are valued and their contribution to our business success is recognised and rewarded.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 16-24 per week

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- On-site parking
Schedule:

- 8 hour shift
COVID-19 considerations:
We have all appropriate measures in place as per government guidelines.

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