Visitor Host

4 days ago

London, United Kingdom Horniman Museum and Gardens Full time

£27111
- SE23 0PQ
- This is a _permanent_, _vacancy_ that will close _in 17 days_ at 10:00 BST_. _

**The Vacancy**

**Visitor Host - Full-time and Part-time**
- **Full-time**: 37.5 hours per week - Monday, Tuesday, Wednesday, Friday & Saturday
- **Part-time**: 14.5 hours per week - Saturday and Sunday

**About Us**

The Horniman Museum and Gardens is a unique attraction in south-east London where global cultures and the natural world are brought together for everyone to enjoy. The Museum holds internationally important collections of anthropology and musical instruments, as well as a popular natural history gallery and Aquarium. The 16 acres of beautiful Gardens feature a tropical Butterfly House and offer stunning views across London.

**About the Role**

Greeting visitors and enthusiastically delivering an excellent visitor experience to a diverse range of people, especially families and young children. Providing invigilation across the galleries, assisting with information and wayfinding.

**Key Responsibilities**
- Offer a welcoming, friendly and engaging visitor experience to all visitors
- Greet customers warmly on arrival, assist with wayfinding, and check tickets for paid exhibitions
- Build rapport with our visitors, encouraging them to visit galleries and take part in events
- Explain proactively and enthusiastically the collections, stories and mission in ways that entertain, inform and engage our visitors

**About You**

We are looking for enthusiastic individuals with a passion for engaging with people and delivering an excellent visitor experience. You will enjoy meeting new people, especially families and young children, and be able to bring our wide range of collections to life through clear and engaging communication.

**Key Qualities, Skills, and Experience**

You should be friendly and approachable, providing a warm welcome and responding naturally to visitors’ needs. Previous experience in a museum setting is not required, but you should have experience in a visitor-facing role delivering excellent customer service with confidence and enthusiasm.

**Closing date**: 10am, 8 September 2025
**Interviews**: Full-time: 25 September; Part-time: 2 October

**The Company**

The Horniman Museum and Gardens is a unique attraction in south east London where world cultures and the natural world are brought together for everyone to enjoy. The Museum holds internationally important collections of anthropology and musical instruments, as well as a popular natural history gallery and Aquarium. The 16 acres of beautiful Gardens feature a tropical Butterfly House and offer stunning views across London. The Horniman is the holder of the prestigious Art Fund Museum of the Year 2022.

**The Benefits**

**Employee Assistance Programme**
**The Horniman has a confidential Employee's wellbeing service.**

**Free reciprocal entry to NMDC (National Museum Directors Council) member’s sites**
**You may have a free family ticket for our “paid for” exhibitions and visit exhibitions at a number of other museums for free when displaying your staff ID card.**

**Edenred**
**This is a benefit scheme open to all staff. You can choose from a range of discounts including shopping, days out and holidays.

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