Reception/f&b Team Member

1 week ago

Belfast, United Kingdom Ibis Northampton Full time

Ensure that the handling of a reservation for the hotel or other hotels in the Group is done with complete professionalism.
- Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedure is handled very well.
- Inform the guest of all the services available at the hotel.
- Ensure that the guest service is excellent so that he/she will return to the hotel.
- Responsible for petty cash float provided for your shift.
- Responsible for the cashiering procedures in the department.
- Understand and comply with all health and safety regulations for the hotel.
- Covers at reception, F&B, and other departments as required.
- Strive to optimise the occupancy rate, the average price per room and the turnover for the hotel and the hotels in the Accor group.
- Establish good working relationships with the guests and visitors.
- Check the reports for Head Housekeeper and notify him/her of any discrepancies.
- Prepare the reservations for late arrivals.
- Establish the daily accommodation report and register any cash transactions.
- Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
- Anticipates guests' needs and takes them into consideration, handling any guest complaints and/or remarks.
- Promoting company's ALL loyalty program.
- Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
- Has knowledge of the facilities and services, events offered by the hotel and the surrounding area.
- Ensures all areas public areas are cleaned.
- Works to meet hotel quality and financial targets.

**Work Experience**
- Previous Customer Service Experience.
- Previous Hotel experience in a similar room (Desired).
- Guest oriented, service minded, and attentive to details.
- Sparkling personality.
- Well organised.
- Team spirit.

**Benefits**
- Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
- Free Bonus Breaks Voucher.
- Friends & Family Rates.
- Pension Scheme.
- Childcare Voucher Scheme.
- Cycle to Work Scheme.
- Eye Test Vouchers.
- Staff Uniforms Provided.
- Employee Support through confidential Advice Line 24/7.
- Annual salary increases.
- Hourly wage of £9.80.

**Job Types**: Full-time, Permanent

**Salary**: From £9.80 per hour

Additional pay:

- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus
- Signing bonus
- Tips
- Yearly bonus

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Flexible schedule
- On-site parking
- Private medical insurance
- Sick pay
Schedule:

- 8 hour shift

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