F&b Specialist

**F & B Specialist**
room2 **Belfast**
Up to 40 hours (Mostly 3pm - 1am including weekends)

Looking for that next step on your journey into F & B Management?

We seek a food and beverage enthusiast dedicated to providing exceptional hospitality. A passion for service and a positive attitude are essential for delivering outstanding guest experiences.

Lamington Group is a pioneering property and hospitality company based in the UK, best known for its room2 hometel brand. As a certified B-Corp, we focus on long-term value creation, place-making, and working with like-minded stakeholders to redefine sustainable hospitality and are committed to operating in a way that benefits People, Places and Planet.

Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to Lamington Group.

With a target pipeline of 5,000+ room keys across the UK, this is the perfect opportunity to develop your knowledge and experience as we grow into key regional cities across the UK

Purpose of the role

The F & B Specialist will assist in the seamless execution of all events as part of the F & B team. This role offers the opportunity to work with high-quality food and drink under a respected brand. You will contribute to efficient service by managing the flow of operations and maintaining clear communication between the kitchen and restaurant management, ultimately ensuring exceptional guest experiences..

We are open 7 days a week 365 days a year and need people to work a range of shifts and days, flexibility is essential.

We are dedicated to the professional development of our team and offer comprehensive training that enables you to elevate guest experiences from good to great. The role provides internal career pathway opportunities into F & B management within our hometel portfolio.

**Key Responsibilities**

**People**
- Ensure a consistently high level of service and hospitality, aligning with room2 and Winnie’s brand values.
- Handle guest feedback and complaints effectively. Turning issues into positive experiences.
- Foster a welcoming, home-like atmosphere that encourages repeat visits.
- Monitor and optimise service speed, table turnover, and guest satisfaction.
- Lead team meetings and provide regular feedback to colleagues.
- Promote a positive, inclusive, and engaging work environment.
- Support the team in food safety and health procedures.
- In the event of an accident, provide immediate assistance, report to management.
- Support brand promotions, events, and collaborations to increase visibility and customer loyalty.
- Develop and execute initiatives to drive footfall and engagement.
- Foster relationships with local suppliers and the community.

Places
- Have a keen interest in the local community and ways to help enhance the local area
- Implement and maintain standard operating procedures (SOPs) to ensure efficiency and consistency.
- Follow the “Menu changes” policy to ensure all menu changes at Winnie's are executed smoothly, maintaining compliance with food safety regulations.
- Ensure full compliance with food safety regulations (HACCP), hygiene standards, and allergen management.
- Oversee completion of due diligence, checklists, and all temperature checks (fridges/freezers, cooking/reheating, cooling, etc.). 100% completion of Alert65 tasks is expected. Please refer to our internal Food safety guide for guidance.
- Take responsibility for maintaining and restocking the kitchen, bar, FOH First Aid Kit, ensuring it is always up to date and easily accessible.
- Ensure proper use of PPE when handling dangerous cleaning chemicals. Follow COSHH risk assessments matrix for guidance.
- Ensure the kitchen fire exits are always clear.
- Record all pest control visits.

**Planet**
- Put the planet at the forefront of all daily thinking
- Ensure adherence to room2’s sustainability commitments and B Corp values.
- Minimise waste and implement sustainable operational practices.

**Skills and Qualities Required**:

- **
Enthusiastic About Room2’s Brand & Vision** - Aligns with Winnie's and Room2’s values of sustainability, comfort, and community.
- ** Brand & Marketing Awareness** - Understanding of brand identity and ability to maintain consistency in guest experience
- ** Passionate About Food, Beverage & Sustainability** - A genuine love for F&B and a commitment to sustainable practices.
- ** Customer Service Excellence** - Strong people skills to build rapport with guests and create a welcoming atmosphere. Ability to handle guest complaints and feedback professionally, ensuring customer satisfaction

Pay range and compensation package
- Competitive salary up to £12.60ph and discretionary bonus scheme
- 1 free night stay annually at our properties, with generous employee discounts thereafter.
- Loyalty rewards and referral bonuses.
- Company sick pay scheme.
- 2 pa