Front of House

**About us**

The Wallow is a distinctive self-service wine bar in Norwich, Norfolk, providing a wide selection of wines, as well as beers and spirits. The welcoming ambience combines contemporary design with rustic charm. Guests can explore wines at their own pace using personalised cards to access self-service wine dispensers. The food menu emphasises sharing and complements the varied wine collection. We are customer-centric, social and fast-paced.

Our dynamic work environment encompasses:

- Complimentary staff meals
- Abundant prospects for personal and professional growth
- A vibrant and lively atmosphere that fosters collaboration and engagement

**Join Our Team as a Front-of-House (FOH) Team Member at The Wallow in Norwich**

Are you a dedicated wine enthusiast with a passion for delivering exceptional customer service? Your search ends here The Wallow, a prestigious wine bar in Norwich, is actively seeking talented and committed FOH Team Members to enhance our dynamic team.

As a FOH Team Member at The Wallow, you'll play a pivotal role in crafting unforgettable experiences for our cherished patrons. Your skill in providing exceptional service, engaging with guests, and fostering a positive and collaborative work environment will be instrumental in upholding our impeccable standards of hospitality. Leveraging your keen eye for detail and genuine ardour for wine, you will be a crucial factor in ensuring our guests enjoy extraordinary moments.

**Key Responsibilities**:

- Deliver unparalleled customer service by surpassing guests' expectations and going the extra mile to meet their needs.
- Cultivate a warm and inviting ambiance, effectively connecting with patrons to elevate their overall experience.
- Contribute to day-to-day operations, including opening and closing protocols, cash handling, and upholding cleanliness standards.
- Develop a comprehensive understanding of our diverse wine selection, encompassing various varietals, regions, and optimal food pairings.
- Collaborate seamlessly with the team, ensuring flawless service and harmonious coordination between the front of the house and kitchen.
- Adhere to all health, safety, and licensing regulations to guarantee a secure and enjoyable environment for all.

**Qualifications and Skills**:

- Prior experience in the hospitality industry, preferably within a wine-focused establishment, is advantageous though not obligatory.
- Infatuation with wines and a keen willingness to expand your knowledge of diverse varietals, regions, and ideal food pairings.
- Exceptional interpersonal and communication aptitude, enabling you to deliver outstanding customer service and contribute to a positive team milieu.
- Proficiency in multitasking, prioritisation, and efficient operation in a fast-paced setting.
- Meticulous attention to detail, coupled with robust organisation and problem-solving capabilities.
- Optimistic and proactive demeanour, underscoring your authentic zeal for delivering extraordinary experiences.

**Perks and Benefits**:

- Competitive remuneration commensurate with experience and performance.
- Exclusive staff discounts on wine acquisitions and dining occasions.
- Lively and all-embracing work atmosphere that places high value on teamwork and inventive thinking.
- Flexible scheduling alternatives to uphold a harmonious work-life equilibrium.

**Job Types**: Part-time, Permanent

**Salary**: From £10.42 per hour

Expected hours: 15 - 30 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Private dental insurance
- Private medical insurance
- Store discount

Schedule:

- Holidays
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Tips
- Yearly bonus

**Experience**:

- Hospitality: 1 year (required)

Work Location: In person