Customer Relations Manager

5 days ago

Brentwood, United Kingdom OPR Associates Limited Full time

A Customer Relationship Manager is a professional that specializes in creating various systems that enhance the relationship between the organization and its customers. The CRM manager's main duty is to constantly look for ways to better understand the customers'needs and desires, with the purpose of helping the company deliver goods and services that fulfill them. They also keep track of any customer issue or problem and design ways to keep them repeating in the future.

**Role Duites**:

- Creating and executing customer relationship management campaigns that aim to increase customer loyalty
- Creating a set of universal customer relationship procedures and implementing them at every level of the company
- Analysing customer journeys and looking to increase sales based on the received information
- Supervising the organization's direct communication with customers and promptly solving any issues
- Analysing complaints and directing them to related departments for quick and effective solutions
- Keeping track on customer complaints & feedbacks to provide analyses to management for better service
- Following up with customers for measuring satisfaction level
- Dividing the customer database by certain relevant customer characteristics and personalizing the approach accordingly
- Using existing customer information to identify new potential customers and target audiences
- Implementing new and more cost-efficient communication channels with customers
- Constantly testing all customer interaction procedures and making sure the most efficient approaches are always prioritized.
- Coordinating multiple departments regarding their customer interactions and finding ways to increase the level and effectiveness of their cooperation
- Constantly studying the organization's direct competitors and analyzing how they handle customer relationships
- Communicating directly with customers and acknowledging their issues

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