Study and Technical Support Advisor

2 weeks ago

Cannock, United Kingdom Wilmington plc Full time

Company Outline:
**Job Role**:Study and Technical Support Advisor

**Location**: Hybrid / Cannock, WS12 2HA (Mainly working from home, in the office once a month / quarter)

**Salary**: £35,000 - £40,000 DoE

**Contract Type**: Permanent

**Why Do We Want You?**

We are looking for a dedicated Study and Technical Support Advisor to join our growing team at Phoenix Health and Safety, part of the Wilmington Plc.

We need someone who is highly detail-oriented, has a strong focus to excel in structured and consistent workflows, and possesses strong prioritisation and organisational skills.

If you have a passion for helping others succeed and the drive to maintain accuracy in a fast-paced environment, this role is for you.

Job purpose, tasks and responsibilities:
**You will be responsible for**:

- Delivering an exemplary level of study support to Phoenix students, creating a positive learning experience through technical guidance and encouragement.
- Providing remote consultancy to our expanding client base.
- Engaging across Phoenix’s social media platforms, responding to queries, posting health and safety news, and supporting student learning.
- Ensuring all delegates receive respectful and professional support.
- Marking mock exam papers with accuracy and offering constructive feedback.
- Contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources.
- Conducting 1:1 sessions with students who require additional support.
- Staying updated on changes to health and safety standards and legislation.
- Efficiently planning your own diary and workload to meet service level agreements.

**What’s the Best Thing About This Role?**

You will gain immense satisfaction from helping students succeed, supporting their career growth, and witnessing them achieve promotions and professional development.

**What’s the Most Challenging Thing About This Role?**

This role demands a strong focus and to excel in structured and consistent workflows. You must maintain concentration and ensure high levels of accuracy across varied content while effectively managing your time.

Essential and desirable capabilities:
**To be successful in this role, you must have**:

- NEBOSH National Diploma or working towards this.
- Membership of IOSH - CertIOSH or higher.
- Strong attention to detail and accuracy.
- The ability to work independently and stay focused.
- Excellent IT literacy and the ability to quickly learn and adapt to new systems.
- Strong prioritisation and organisational skills to manage your workload effectively.

**To be successful in this role, it would be great if you have**:

- Experience in a health and safety advisory experience.
- Experience in a practical health and safety experience.

Before you go....:
**About us**

Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team

**Find What You’re Looking For**

We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support, and fair rewards.

Click on “**APPLY**” today

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