Service Sales Support Advisor
3 days ago
Do you have experience of providing customers with technical support within mechanical engineering or automotive industry?
If so, we want to hear from you.
We are looking for a Service Sales Support Advisor to assist customers, with enquiries for diesel engine components and parts.
Providing customers with a first point of contact for nationwide service,and establish customers' service and breakdown needs.
Build and maintain a rapport with customers and proactively maximise opportunities for future business.
Based at offices in Cannock, you will be part of an established team, enjoy flexible working and free parking.
**Responsibilities**:
Take calls from customers and process orders for parts and components.
Allocate engineers to service jobs in a cost effective manner
Order and co-ordinate, parts, equipment and other services required to fulfil the customer order or engineers requests in an accurately and timely manner.
Inform the customer of the arrangements made to fulfil their order
Provide quotations, negotiate and agree prices/rates for service and breakdown jobs with customers
Investigate and resolve any customer queries
**Experience**:
Excellent planning, organising and time management skills
Good geographical knowledge
An understanding of diesel engines, or a mechanical background would be an advantage
A working knowledge of SAP or a similar ERP system
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