Health & Wellbeing Coach

**Job Title: Health Coach**

**Hours: 30-37.5**

**Place of work: Fakenham Medical Practice**

**Salary Range: Negotiable (Depending on qualifications and experience)**

**Job Purpose**:
The Fakenham Medical Practice is a nine-doctor dispensing practice providing care to around 15,000 patients in and around Fakenham in North Norfolk.

We work from modern, purpose-built premises. The partners and staff have a shared belief in the delivery of high quality, traditional personal family healthcare. Patients’ interests are kept very much to the fore and there is a strong commitment to develop patient services. To promote a multi-disciplinary team approach, we share our premises with other providers including a pharmacy, adult social services, and local community services e.g., physiotherapy and midwifery.

The practice is part of Norfolk and Waveney Integrated Care Board and has a branch surgery at Walsingham. We are a training practice for GP Trainees.

You may be required to work across the NNPC, NN1, which includes Wells, Fakenham, Sheringham and Holt.

**Key Responsibilities**:

- Manage and prioritise a caseload, in accordance with the health and wellbeing needs of their population through taking an approach that is non-judgemental, based on strong communication and negotiation skills, while considering the whole person when addressing existing issues. Where medical treatment needs review or modifying, the Health and Wellbeing Coach will refer people back to other health professionals.
- Supporting practice teams in identifying patients who will benefit from support and encouragement you can offer.
- Utilise existing IT and MDT channels to screen patients, with an aim to identify those that would benefit most from health coaching.
- Provide personalised support to individuals, their families, and carers to support them to be active participants in their own healthcare; empowering them to manage their own health and wellbeing and live independently.
- Coaching, supporting, encouraging and motivating patients through multiple sessions to identify their needs, set goals, and supporting patients to achieve their personalised health and care plan objectives.
- Introducing patient support such as self-management education and peer support like group consultations in conjunction with the Chronic disease/long term conditions lead and/or women’s health.
- Providing interventions such as self-management education and peer support.
- Supporting patients to establish and attain goals that are important to the patient.
- Supporting personal choice and positive risk taking while ensuring that patients understand the accountability of their own actions and decisions, thus encouraging the proactive prevention of further illnesses.
- Organising, running and facilitating small group sessions, including coordinating input from health care professionals.
- Working in with the social prescribing link workers, care coordinators, clinical and non-clinical teams within the PCN to connect patients to community-based activities which support them and help them to take control of their health and wellbeing.
- Undertake Annual Health Reviews of patients and interpret results.
- Increasing patient motivation to self-manage and adopt healthy behaviours.
- Work with patients with lower activation scores to understand their level of knowledge, skills and confidence (their “**Activation**” level), when engaging with their health and well-being and subsequently supporting them in shared decision-making conversations.
- Utilise health coaching skills to support people with lower levels of activation to develop the knowledge, skills, and confidence to manage their health and wellbeing, whilst increasing their ability to access and utilise community support offers.
- Support clinicians in facilitating shared and group consultations including virtually. Be part of building a new service.
- Liaise with HCAs, Nurses GPs, and practice teams to identify patients who have long term health needs and support.
- Patient data collection through the registration process.
- Be involved and participate in Group Consultations to help support the care arrangements for patients and long-term conditions.
- Undertake telephone contact to manage patients on the practices case load following any unplanned hospital admissions where appropriate.
- Support national screening and immunisation programs and encourage uptake.
- Co-ordinate practice clinics, and contact identified patients with appointments
- Monitor referrals to ensure tasks are completed and care delivered by keeping in regular telephone contact.
- Complete personalised care and support plans with patients/persons, involving them in the decision-making process.
- Undertake new patient health checks, ECGs, phlebotomy, testing of urine samples
- Prepare other specimens for collection by pathology service
- Measure, calculate and record patient height, weight, and BMI statistics
- Measure and recor