Head of Quality and Governance

Job ID:40448
Location:Birmingham : 1 Trinity Park : Bi
Position Category:Quality Assurance
Position Type:Employee Regular

**Who are LRQA?**

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.

**Role purpose**

The Global Head of Technical Quality & Governance ensures that our commercial operation deliver to clients consistently, aligned to external regulatory or delivery requirements. This is central to our ability to meet our clients’ expectations.

**Key Responsibilities**

This role will be responsible for:

- Leading the global TQ&G function to ensure strategic and commercial alignment to the business, whilst preserving accreditation and other regulatory requirements.
- Monitoring performance against standards and procedures to draw out potential issues and making recommendations that will help the business to continually raise our standards.
- Ensuring LRQA’s licence to operate is maintained by effective accreditation management with external bodies.
- Lead the global TQ&G function to ensure that required standards are maintained and aligned to local and global strategic commercial needs.
- Establish and promote/ coach a high-end quality culture across LRQA globally and share knowledge and industry best practice to build and maintain our brand and technical integrity.
- Monitor performance against standards and procedures to draw out potential issues/ make recommendations to continually raise our global standards aligned to the appropriate codes and standards.
- Take accountability as global escalation point for the management of technical risks, 3rd party complaints, certification disputes and accreditation / scheme non-conformities and highlight the importance of maintaining quality standards aligned to our brand and market position.
- Represent LRQA business interests with external accreditation bodies and sector schemes to build and maintain a strong network and credibility across the industry.
- Interpret regulatory rules to ensure that technical decisions strike a balance between meeting client and business needs, and adhering to accreditation requirements, making recommendations for input into local and global operational strategies.
- Collaborate and communicate with functions across LRQA globally, to ensure consistency in the development and delivery of our global services and client experience.
- Lead, manage and develop team members to build capacity and capability through recruitment, performance management, talent/succession planning, training and development to build and drive a performance driven culture. Encourage direct reports to do the same with their teams.
- Act as a role model/ambassador for both the LRQA values and leadership behaviours.
- Identify new industry trends and work cross-function to develop new products/ services
- Support Service Delivery Teams with “User Friendly” tools to consistently deliver a quality service to both internal and external clients.

Diversity and Inclusion at LRQA:
We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team

LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).