F&b Reservations

**ABOUT YOU**

Previous experience in a 4/5 star environment essential with knowledge of Open Table & Opera.

You will be working in a fast-paced environment so the ability to multitask, strong verbal and written communication skills in English is a must.

**ABOUT THIS ROLE**

Assist the F&B Reservations & Admin Supervisor with Group, PDR and Exclusive hire process from the point at which a group has enquired to their actual experience to create a seamless customer service experience

Liaise with the client in order to obtain the necessary information required to ensure that their requirements are met and expectations managed

Generate BEO’s and OpenTable reservations as appropriate

Attend pre and post client meetings

Manage and configure OpenTable and other reservation platforms that may be added in the future

Amend, correct and confirm reservations in as appropriate recording all pertinent information

Quote appropriate Menu, room hire and or minimum spend prices to obtain optimum yield.

Ensure the following day’s bookings and are carefully checked against correspondence and that any necessary adjustments are made

Supporting the sales and marketing team with reservations

Action and ensure that all correspondence for reservations are filed in date

Action and ensure that all reservation amendments are actioned on a daily basis

Supervise and follow up that non-guaranteed and waitlist reservations are handled in accordance with the policy and procedure

Supervise that all No Show and Late Cancellation charges are settled in a timely manner

Assisting with reservations calls and the generic inboxes of the outlets

To perform other duties required by the F&B Reservations & Admin Supervisor or the F&B Leadership.

Maintain knowledge of products, menus, promotions and communicate to the team

Maintain knowledge of the competitor set of various outlets and assist the F&B Reservations & Admin Supervisor to produce monthly reports on defined comp set pricing.

Liaise with the Sales team and assist when possible with sales leads

To pick up additional day to day responsibilities in the absence of another team member

Drives up-selling of rooms, meeting rooms, and the outlets or any additional revenue stream supporting the hotel’s performance

Knowledge of the company loyalty program

Complaint handling and problem resolution

Have a thorough understanding of our Reservation Systems

Gain full product knowledge of all outlets, PDR & event spaces

To maintain a smart and professional approach within the team and with business partners

Have knowledge of City Events, Conventions, Holiday seasons, financial and political status of our Country as well as of key business source countries

Handle guest complaints with a genuine caring attitude

Manage training of all new employees in Reservations and the cross training of all Outlet staff, ensuring that training records are accurate and up to date

Manage training and development of team members in reservations is completed and documented

Assist in conducting daily briefings to ensure hotel and operational requirements are known

Assist with rota’s and payroll for Food Beverage, including managing Rotas in Harri or equivalent Payroll system.

Assist with Financial processes and preparation of Forecasts

Assist with raising Purchase orders or Reservations as required by the F&B Leadership

Attend marketing communication meetings and other meetings as required / requested

Assist with general HR responsibilities such as reviews, recruitment, ensuring the completion of these are in a timely fashion and meet deadlines for F&B

To provide complete support to Department Educator, maintain and grow our culture of learning through education and having a fun oriented atmosphere to achieve high productivity.

Ensure prompt completion of daily, weekly, monthly and quarterly reports

**OUR BENEFITS**

As a company, we pride ourselves on our close-knit relationships, development and wellbeing. We offer you:

- Wellbeing Benefits
- Mental Health First Aiders
- Birthday Day Off
- Wellbeing Program
- Cycle to work Scheme
- Employee Assistance Programme
- Quiet Room
- Meeting Free Fridays
- Flexible Work Policy
- Events
- Christmas Party
- Social gatherings
- Christmas Lunch and Team Activities
- Associates' Appreciation Days
- Reward and Recognition
- Competitive Salary
- 28 paid holidays per annum
- Star of the Month and Star of the Year
- Associate Referral Scheme
- Pension Scheme
- Pan Mail Programme
- Perks and Benefits
- Guest Experience Programme
- F&B outlets associate discounts
- Annual Travel Season Ticket Loan
- Friends and Family rates in our hotel and the Pan Pacific Hotel Group properties
- Laundering of your tailored, bespoke Pan Pacific London uniform
- Staff restaurant where our chefs prepare delicious complimentary daily meals
- Diversity and inclusion
- Prayer Room
- Culture Club
- Learning and Development
- 2 Study Days per year (fully paid)
- 3 Day comp