Reception Supervisor

**BENEFITS**:

- Training and development opportunities that will enable you to advance as far as your talent and determination will take you
- Free gym membership with a plus one and 2 discounted memberships for family members or friends
- Workplace Pension Scheme
- Discount on retail and cafe products
- 28 days holidays including public/bank holidays (pro-rata for part-time staff)

We’re made of more, because you are.

We are looking for a Reception Supervisor to join our wonderful team in Altrincham. You will provide support to the Operations Manager and effectively be responsible for the overall running of club in the General Managers absence. You don’t need to be a pro in juggling but this role requires someone who can deal with thousands of members, a team of staff (recruiting and managing), ensure the club remains operational, ensure the necessary health and safety checks are completed daily and retaining members with only one pair of hands

**Job Purpose**:

- 40 hours per week
- To manage the reception team
- To deliver first class customer service
- To ensure the club opens and closes as per the company guidelines
- To ensure the club is operational at all times
- To be instrumental in the growth of the club
- To actively manage the profit and loss for retail. This will be done in conjunction with the club management
- Ensure the cafe / reception area is kept clean and tidy and hygiene standards are maintained
- To ensure the products on offer meet members expectations, both in retail, food and beverage
- Manage and control the stock, to reduce shrinkage and maximise profit margins

**Person Specification**:
Ability to commute/relocate:

- Altrincham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)