Income Recovery Specialist

2 days ago

Plymouth, United Kingdom Bournemouth Churches Housing Association Full time

BCHA was founded in 1968 by a group of** **volunteers in Bournemouth trying to contribute to the local housing problems. **Today we are a charitable housing association supporting individuals and families across the South West and South of England**. We are a major provider of a diverse range of housing, support and learning services for socially excluded people.

We have a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives.

Whether we are developing sites or supporting people with housing or learning, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect. Our doors are open to everyone.

**We manage over 1300 properties and support thousands of individuals each year.**

**Position**:
Ready to embark on a rewarding career where you can truly impact lives? Join us at [Your Organization] as a Rent Recovery Specialist and be part of something meaningful.

The Role:
Imagine having the power to help individuals maintain their homes and find their financial footing. As a Rent Recovery Specialist, you'll:

- Keep rent accounts in check, ensuring income is protected.
- Recover monies owed, including rent, service charges, and more.
- Provide tenants with payment solutions and essential benefit advice.
- Engage in productive home visits, fostering financial well-being.
- Navigate the full recovery process, from notices to legal proceedings.
- Collaborate with external agencies to expedite benefit claims.
- Stay ahead with the latest government policies.
- Support tenants in supported accommodations to sustain their homes.
- Facilitate seamless, customer-focused annual rent reviews.
- Document every interaction accurately.
- Offer guidance and resources for maximizing income while reducing debt.
- Be a model for our organization's values.

Why Choose Us:

- Impact lives, making a tangible difference in your community.
- Work with a team that values your dedication.
- Opportunities for learning and growth.
- Be a part of a professional and caring organization.
- Contribute to secure and thriving communities.

BCHA Safer Recruitment**:Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

**Requirements**:
Maintains an excellent working knowledge of the legal system in relation to rent recovery.

Extensive experience of working in rent recovery for a social housing provider

Good working knowledge of rent arrears process including Pre-Action Protocol for Social Landlords, notices and court hearings

Excellent understanding of universal credit, housing benefit and welfare reform

Keeps updated on Government policy and assistance available to our customers as a result of Covid-19

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