Customer Onboarding Coordinator

1 week ago

Bournemouth, United Kingdom Better Full time

**Job Title**:Customer Onboarding Coordinator

**Location**: Bournemouth

**Salary**: £25,000- £28,000

**About Us**: At Better, we pride ourselves on delivering exceptional service and seamless experiences for our customers. We are looking for a dedicated and enthusiastic Customer Onboarding Coordinator to join our dynamic team. If you are passionate about customer service and have a knack for problem-solving, we want to hear from you

**Benefits**:

- Opportunity to work in a dynamic and supportive team environment.
- 25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off and a Christmas shutdown.
- Early finish Fridays
- Central Bournemouth location, just 2 minutes from the beach.
- Monthly staff awards with dinner and drinks at top local restaurants.
- Ongoing training and development opportunities.
- Enjoy events such as summer parties, Christmas celebrations, and access to an executive suite at a Premier League football club.
- Access to discount at popular retailers

As a Customer Onboarding Coordinator, you will be the first point of contact for our new customers, playing a crucial role in ensuring a smooth transition to our services. You will support customers through the installation process, resolve any issues, and work closely with various teams to facilitate the transfer of contracts and manage orders.

**Key Responsibilities**:

- Act as the primary point of contact for new customers, providing a warm and professional welcome.
- Assist customers with the onboarding process, ensuring a seamless transition to our services.
- Support customers with installations, guiding them through each step and resolving any issues that may arise.
- Liaise with previous suppliers to facilitate the transfer of contracts, ensuring a smooth transition.
- Transfer calls to the appropriate team members within the wider team as necessary.
- Manage orders through our suppliers
- Liaise and coordinate with engineers to ensure timely and efficient installations.

**Requirements**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple tasks and prioritise effectively.
- Experience in customer service or a similar role is preferred.
- Ability to work well in a team and liaise with various departments.

If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we encourage you to apply

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person

  • Customer Onboarding Coordinator

    2 weeks ago

    Bournemouth BH, United Kingdom Better Full time £24,000 - £36,000 per year

    Job Title: Customer Onboarding CoordinatorLocation: BournemouthSalary: £28,000About Us: Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive...

  • SGE Recruitment and Onboarding Coordinator

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom 02c791aa-46fa-4ea6-9ada-a8951465f9c8 Full time £19,520 - £42,500 per year

    Job Type: Permanent - Full TimeLocation: ChristchurchJob Category: Administration and Office SupportAt Skills Group, our purpose is to maximise human potential. For more than 30 years, we have supported learners and employers across Aotearoa through innovative vocational and higher education. Skills Group Employment (SGE) is part of this mission. As a Group...

  • Client Onboarding Administrator

    4 days ago

    Bournemouth, United Kingdom Lester Aldridge LLP Full time

    Job type: Permanent, full-time (Monday to Friday) Are you a detail-oriented individual with a passion for providing exceptional customer experiences? Do you thrive in a fast-paced environment and enjoy working as part of a collaborative team? An exciting new opportunity is available for a Client Onboarding Administrator to join our Compliance team. This...

  • WKO Client Onboarding Associate

    23 hours ago

    Bournemouth, Bournemouth, United Kingdom JPMorgan Chase Full time

    This is your opportunity to contribute to a world-class onboarding experience and be part of a team that values excellence, diversity, and inclusivity.As a Client Onboarding Associate in our Corporate Investment Bank's Know Your Customer (KYC) team, you will be the single point of contact and subject matter expert for onboarding new customers and managing...

  • WKO Client Onboarding Associate

    1 week ago

    Bournemouth, United Kingdom JPMorganChase Full time

    Job Description As a Client Onboarding Associate in our Corporate Investment Bank's Know Your Customer (KYC) team, you will be the single point of contact and subject matter expert for onboarding new customers and managing KYC records renewals. Aligned with a designated Front Office team, you will facilitate KYC execution across all teams, ensuring an...

  • WKO Client Onboarding Associate

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom JPMorganChase Full time £40,000 - £60,000 per year

    Job DescriptionThis is your opportunity to contribute to a world-class onboarding experience and be part of a team that values excellence, diversity, and inclusivity.As a Client Onboarding Associate in our Corporate Investment Bank's Know Your Customer (KYC) team, you will be the single point of contact and subject matter expert for onboarding new customers...

  • WKO Client Onboarding Associate

    6 days ago

    Bournemouth, United Kingdom JPMorganChase Full time

    DescriptionThis is your opportunity to contribute to a world-class onboarding experience and be part of a team that values excellence diversity and inclusivity.As a Client Onboarding Associate in our Corporate Investment Banks Know Your Customer (KYC) team you will be the single point of contact and subject matter expert for onboarding new customers and...

  • Jobshare Emea Onboarding Specialist

    2 days ago

    Bournemouth, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** This is an exciting opportunity to join JPMorgan, this role is a **Jobshare** (part-time hours where 2 people share the responsibility of the role) if this is the flexibility you need this could be the role for you. Join the team that supports our new employees in their Onboarding Journey. The EMEA Onboarding Team, part of EMEA Human...

  • Customer Retentions Coordinator

    1 week ago

    Bournemouth, United Kingdom 4Com Group Full time

    **About The Role**: We are **4Com**; an award winning, market leading telecoms company that are currently going through an exciting period of growth. We are seeking an organised and effective **Customer Retentions Coordinator **to join the team. As **Customer Retentions Coordinator **you will assist in the retention of our customer base (end of term and...

  • KYC Onboarding Specialist – Corporate Clients

    1 week ago

    Bournemouth, United Kingdom JPMorganChase Full time

    A leading financial services firm in Bournemouth is seeking a Client Onboarding Associate to manage KYC records and enhance the onboarding experience for new customers. The ideal candidate will have strong communication and organizational skills, and a proactive, detail-oriented approach to their work. This role offers the opportunity to build strong...