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Customer Onboarding Coordinator

2 weeks ago

Bournemouth BH, United Kingdom Better Full time £24,000 - £36,000 per year

Job Title: Customer Onboarding Coordinator

Location: Bournemouth

Salary: £28,000

About Us: Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Benefits:

  • Opportunity to work in a dynamic and supportive team environment.
  • 25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
  • Early finish Fridays
  • Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.
  • Monthly staff awards with quarterly dinner and drinks at top local restaurants.
  • Ongoing training and development opportunities.
  • Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
  • Access to discount at popular retailers

Role Overview

As a Customer Onboarding Coordinator, you'll be the welcoming face of Better for our new customers. You'll ensure every customer enjoys a smooth, stress-free transition to our services, from installation to activation. You'll collaborate with suppliers, engineers, and internal teams to make sure everything runs like clockwork.

Key Responsibilities:

  • Act as the primary point of contact for new customers, providing a warm and professional welcome.
  • Assist customers with the onboarding process, ensuring a seamless transition to our services.
  • Support customers with installations, guiding them through each step and resolving any issues that may arise.
  • Liaise with previous suppliers to facilitate the transfer of contracts, ensuring a smooth transition.
  • Transfer calls to the appropriate team members within the wider team as necessary.
  • Manage orders through our suppliers
  • Liaise and coordinate with engineers to ensure timely and efficient installations.

What we're looking for:

  • Strong communication and relationship management skills, with a customer-first approach.
  • Proven organisational ability and attention to detail, capable of managing multiple tasks simultaneously.
  • A methodical and proactive mindset, ensuring processes are completed accurately and efficiently.
  • Confidence in using systems and tools to manage orders, track progress, and maintain accurate records.
  • Ability to work collaboratively with colleagues, suppliers, and engineers to achieve shared objectives.
  • Experience in customer service, coordination, or administrative roles within a fast-paced environment is advantageous.

If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we encourage you to apply

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Work Location: In person