111 Clinical Advisor

111 Clinical Advisor (Registered Nurse/Paramedic) - Crawley/Gillingham

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.

Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year.

We would like to hear from Band 6 Paramedics and Nurses with experienced in acute medicine/emergency department, primary care and community response teams who would like to join a dynamic team specialising in telephone triage offering urgent & emergency care.

More information regarding our services and locations can be found on our website.

South East Coast Ambulance Service NHS Foundation Trust is looking to recruit staff to work as Clinicians in our Integrated care (999/111) Contact Centres.

We are looking for registered Clinicians with at least two years’ post registration experience, keen to progress and develop into a new career challenge.

You will be working within the multi-disciplinary clinical team in our contact centres situated in Gillingham and Crawley. You will be providing support for incoming 111 calls, carrying out remote triage of patients over the phone to ensure access to the most appropriate care pathways to meet the patient’s needs.

You will need a proven track record of clinical experience working across a variety of primary care and urgent & emergency settings, with well-honed patient consultation skills including excellent telephone communication skills, be self-motivated and able to manage your own workload.

Applications from Clinicians with experience of telephone triage are also welcome.

As part of the role of Clinical Advisor, in times of extreme pressure, you may be asked to support the 999 Emergency Operations as well. Full training will be provided to you to be able to do this.

**The role requires**:
Permanent full-time contracts

Permanent part-time contracts

24-hour rotas that involve unsocial hours working due to the delivery of patients presenting through 111.

Please note, this is a 7-day per week role and there is a requirement to work a variety of shifts. Unsocial hours is payable in addition to the salary quoted, dependent upon working pattern.

**Training**: 6 weeks full time NHS Pathways 111

2.5 weeks NHSP Training,

1 week CAD training (all Monday-Friday).

week EMA mentoring (shift work),

week NHSP clinician training (Monday-Friday)

weeks mentoring (shift work)
- Time or Part-Time Position.

You will need to be a registered Paramedic or Nurse (Adult) with experience of clinical practice relevant to ‘specialist practice’ in the field of primary care and urgent & emergency care.

You will be required to have operated in an autonomous capacity within a primary/urgent/emergency care setting.

You will have sound assessment and decision-making skills, the ability to plan and prioritise clinical workloads and ability to negotiate appropriate treatment and referral strategies.

Excellent communication skills and the ability to work under pressure are also prerequisites for this role.

You will be responsible for providing support and clinical oversight of the Computer Aided Dispatch system to ensure that patient safety is maintained from their point of contact to reaching definitive care.

Experience in either pre-hospital, acute, chronic or primary care will assist you in carrying out complex clinical triage on the telephone, providing assessment, referring to the most appropriate care pathway, or sometimes providing support whilst an emergency crew are on their way, looking to get patient care right, first time, every time.