Shift Station Supervisor- London Victoria

Shift Station Supervisor
- London Victoria (1x Perm and 1x 12 month Secondment available)

**Location**:
London, GB

**Department Name**:
Southern Stations

**About Network Rail**:
Our ambition to be responsive to passengers and freight users, drives us every day and we’re empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

**Brief Description**:
Lead the station team to deliver excellent customer service on a shift basis so that work is undertaken safely and to relevant standards and a first class customer service experience is delivered.

**About the role (External)**:
**Key Accountabilities**:
1. Supervise the team including any agency staff on a shift basis to create a safe environment and deliver excellent customer service.

2. Undertake and direct station staff work activities in line with the requirements of relevant safety procedures, confirming that checks are accurately recorded and that non-compliances are dealt with accordingly in order to continuously improve standards.

3. Work with all station users to create a safe and secure environment, taking appropriate steps to prevent accidents, and reporting and investigating accidents / incidents.

4. Respond and act, in line with agreed procedures and protocols, to emergencies and incidents, interfacing with the internal and external stakeholder as required

5. Provide customer service as appropriate, and assist Shift Station Managers in raising standards of customer service delivery by monitoring operations and feeding back to individuals.

6. Conduct shift briefings, allocate shift responsibilities across the team, check that equipment issued to the team on a shift basis is used correctly, and arrange cover of roles for short notice

7. Liaise with the British Transport Police and other Police Forces to implement plans to prevent and curtail criminal activity on the station.

8. Undertake regular checks of the station, taking a proactive role in dealing with hazards or unsafe conditions, checking that all occurrences are appropriately logged.

9. Undertake allocated duties as prescribed within the emergency plans and check that the team follow these through diligently.

**Job Skills, Experience and Qualifications**:

Essential
- Excellent written and oral communication and interpersonal skills
- Previous experience of dealing with different types of situations assertively
- Strong customer service skills
- Good education including GCSE or equivalent in Maths and English
- Previous experience of managing challenging/ confrontational situations
- Previous experience of working in a pressured environment
- Understanding of Health, Safety and Environmental regulations
- Ability to achieve the Station Incident Officer Training once appointed
Desirable
- Previous experience of supervising a team
- IOSH /NEBOSH qualification
- Conversational additional language to English
Salary:

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**£26,000 plus London allowances**
Closing date:

**4**
**th**
We're continuing to build a more diverse and inclusive organisation representative of the passengers we serve. We are becoming a company that is on the side of passengers and freight users. To do this it is essential we become a more open, diverse and inclusive organisation, harnessing the skills and expertise of all our people and attracting the best talent to help us have a safe, accessible railway for everyone.
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**We are a**
**Disability Confident Leader**
**employer