Customer Experience Advisor

2 weeks ago

Marlow, United Kingdom Platinum Resourcing Full time

Our client, a growing, successful and innovative company committed to lowering carbon emissions, is seeking a Customer Experience Advisor to join their team.

Our client truly are leaders in their market and experiencing a period of growth.

The purpose of this role is to deliver an industry leading customer experience and advice to their customers. The role will balance digital customer experience with personal customer interaction. The role will be varied and includes; first line of contactfor all internal communications, initial renewal customers and expert understanding of existing products to ensure the highest standard of advice is provided to customers at all time.

**Duties**:

- To provide the highest level of service contributing to the teams overall KPI performance
- Monitor customer portal
- Provide advice to customers where possible
- Responsible for supporting in achieving an average of 4.8-star TrustPilot reviews annually by providing smooth, compliant and efficient customer experience
- Ensuring full compliance with Financial Conduct Authority guidelines
- Responsible for complaint handling procedures from initial response through to investigation and final response
- Responsible for supporting in customer retention and customer renewals by providing fantastic, proactive customer experience
- Responsible for supporting with operational and administrative
- Responsible for ensuring records within the CRM are kept accurately updated

Skills and experience required:

- High levels of accuracy and attention to detail
- Strong IT skills (Microsoft office, Live Chat, Dynamics 365, customer portal management and CRM systems would be desirable)
- Expert understanding of customer experience
- Experience in professional complaint handling
- Strong analytical skills
- Strong customer influencing skills
- Ability to manage own tasks and prioritise workload
- Ability to work to tight deadlines in a fast paced environment
- Flexible outlook
- Enthusiastic with a 'can do’ attitude
- A willingness to learn and grow within a commercial environment where customer experience and client satisfaction is the primary focus
- Full driving licence

  • Ev Customer Experience Advisor

    7 days ago

    Marlow, United Kingdom DriveElectric Full time

    **EV Customer Experience Advisor** **Full Time** **Salary Negotiable up to £28kpa (depending on experience)** **Location - Harleyford Marina, Marlow, Bucks** **Hybrid working - 3 days in the office, 2 days from home** **Who are we?** Fast paced and dynamic with the opportunity for exponential growth as Britain moves towards 2030, DriveElectric are...

  • Customer Advisor

    5 days ago

    Marlow, United Kingdom R.M. Williams Full time

    Join an iconic Australian brand - Generous product allowance and discount - Offering career opportunities **Part-Time Customer Advisor** For almost century, R.M.Williams has stood as a symbol of craftsmanship and quality. From our iconic boots to our timeless apparel, every product tells a story of the Australian spirit. As we continue to grow and evolve,...

  • Customer Service Advisor

    1 day ago

    Marlow, United Kingdom Alliance Disposables Ltd Full time

    Your Opportunity To Join A Truly Dynamic Business Alliance is widely recognised as a leading national distributor of non-food products to the hotel, leisure and catering sectors. We are expanding our operation in Marlow and have an opportunity for an exceptionallymotivated Customer Service Advisor. This is a great role for the right person to join a truly...

  • Seasonal Support Customer Advisor

    1 week ago

    Marlow, United Kingdom R.M. Williams Full time

    Join an iconic Australian brandGenerous product allowance and discountOffering career opportunitiesSeasonal Customer AdvisorFor almost century, R.M.Williams has stood as a symbol of craftsmanship and quality. From our iconic boots to our timeless apparel, every product tells a story of the Australian spirit. As we continue to grow and evolve, we remain...

  • No7 Advisor

    3 days ago

    Marlow, United Kingdom Boots Full time

    261386BR **No7 Advisor**: Marlow, Market Square Fixed Term Part-time **The salary for this role is £25,457 - £28,527 for full time hours depending on location. For part-time hours, the salary will be pro-rata.** No7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic...

  • Seasonal Support Customer Advisor

    1 week ago

    Marlow, England, United Kingdom R.Mms Full time

    Seasonal Customer AdvisorFor almost century, R.M.Williams has stood as a symbol of craftsmanship and quality. From our iconic boots to our timeless apparel, every product tells a story of the Australian spirit. As we continue to grow and evolve, we remain committed to honouring our heritage while embracing the opportunities of tomorrow.As a Customer Advisor,...

  • Sales Advisor Rover

    2 weeks ago

    Marlow, United Kingdom PetsCorner Full time

    **Marlow** | Published 15/07/2025**: Wyevale Garden Centre, Pumplane South, Marlow, Bucks SL7 3RB £10 - £12.21 per hour Permanent Part-time - Part Time: 22.5 hours a week across 3 days. **Why join us?** We are currently recruiting for a Sales Advisor within our Pets Corner store based in **Marlow including cover for Beaconsfield, Henley, Reading...

  • Bookings Advisor

    3 days ago

    Marlow, United Kingdom Citygate Automotive Full time

    **Bookings Advisor** Customer Communications Centre, Marlow Permanent £24,000 basic plus bonus **Role overview** We are looking for a Bookings Advisor to deal with customer requirements for service and repair in an efficient and courteous manner maintaining the highest standards of Customer Service. **Diversity and Inclusion** At Citygate Automotive,...

  • Customer Advisor

    7 days ago

    Marlow, United Kingdom Boots Full time

    Job Reference: 196878BR Marlow, Market Square Permanent Part-time **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that’s a great...

  • Presales Advisor-fraud

    3 days ago

    Marlow, United Kingdom SAS Full time

    : Save **Pre-Sales Advisor-Fraud - Hybrid** **Nice to meet you!** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a...