Head of Customer Experience Rq654753
6 days ago
Head of Customer Experience needed in Haringey £39.42 per hr ref RQ654753
Full time hours on a temporary basis.
- To ensure the efficient operation and control of the Customer Services operation, including the face to face service within libraries.
- To lead and support the service by means of clear direction, quality management and the enablement of technical advancement.
- To work with the FOBO Transformation Programme, and other programmes, to ensure the customer offer delivers business case objectives.
- To lead the development of our customer services strategy, including our digital offering and the implementation of our channel shift strategy and plans, ensuring those customers that need a more personalised service, or assistance, receive it.
- Business owner of resident and business facing website and Web based Information, Advice and Guidance tools, portals and digital platform working on its strategy development and continual improvement.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
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